ServiceNow Community

Can we do one GlideAjax call from callback function on another GlideAjax in onSubmit client script

I have requirement to fetch request state from server on client side. Based on state of request, need to update few fields to other table on submit of form.I am using Onsubmit client script, Used 1st GlideAjax call to fetch state of request (request ...

Question

Developer site not opening in Chrome

Sorry to spam everyone - but I can't get into the Developer site using Chrome today. Does anyone know how to report this to ServiceNow? I have cleared cached, rebooted and as a last resort, tried Edge - which is how I got in. The link I'm using is...

Question

SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

Question

What is the Impact Capabilities Map?

A common problem we hear from ServiceNow customers is that it's hard to know what you're actually entitled to after you've signed the dotted line on your contract. Even more confusing is trying to figure out if you're even using everything you've bou...

Article
ServiceNow Impact

What is the Impact Product Adoption Roadmap?

Implementing a new product can be hard. It's one of the most common challenges that we hear about from our customers - you're not alone! To help you set yourself up for a successful ServiceNow implementation and rollout, we built Product Adoption R...

Article
ServiceNow Impact

Unread Message Indicator for Agent workspace

For easier follow-up on tickets, can we include a way to indicate if there is an unread message in the RITM from the support inbox? Our support inbox is a view of the catalog tasks assigned to the XXX assignment group in the Service Operations worksp...

Question

The Agenda for San Francisco SNUG - Monday, Sept 15

We have just a few spots remaining in the San Francisco SNUG next Monday, September 15th. A wait list has been set up, and we’ll release as many seats as possible. It’s going to be a great SNUG, hope to see you there. Here’s the agenda:8:30 AM ...

blog

Service Portal widget $interval displays inconsistent results during refresh

I have a widget that needs to refresh every one minute. I've got it working when executing the widget directly, however the client $interval alert does not match the server side data during it's refresh.Client Scriptapi.controller=function($interval)...

Question

Translation error for lengthier articles (Amaze plug-in)

We are having issues with translating some of our knowledge articles. We have been building out lengthier knowledge articles using the Amaze article builder plug-in, and it seems that when an article is at a certain length or level of complexity, the...

Question

How to handle stale application CIs?

Hi There, What is the right way to process stale (not updated last 60 days) application CIs?

Question

Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

blog

Assistance With Job Search and Networking

Hello Everyone! I am form Technical Support Engineer for ServiceNow who has had 4 years of experience with the platform who is now looking for a new position as either an SN admin and developer. So far I have my CAD, CSA, and I am currently working o...

Question
Full-Time

On-call trigger rules and assignment group issue

I like many others are testing the On-call scheduling functionality (Helsinki). By the documentation, trigger rules will not work if the assignment_group or assigned_to are not blank, and are dependent on executing the rule by basically any other con...

Question
Best Practices
Instance Configuration
Scripting and Coding

Integrate Knowledge Articles within the Service Portal

Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...

Question

Generate ticket in custom table from Lifecycle Event activity in Journey

Hi,I have a requirement to generate a ticket/case in a custom table in ServiceNow from Lifecycle event in a Journey.The activity needs to be reflected in Journey same as any other fulfiller activity (for example incident) and show as completed when c...

Question
Enterprise Onboarding and Transitions
Human Resources Service Delivery