ServiceNow Community

Apptoval not triggring for HR Cases

Approvals are not getting triggered for the cases, even though the correct conditions have been configured in the To-Dos setup. Could you please review this and help identify the issue? Kindly refer to the screenshot below for more details. To-dos ...

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ServiceNow Engagement Messenger integration with PEGA Application

We are using ServiceNow Customer Service Management (CSM) with Engagement Messenger and want to embed the Engagement Messenger widget into a customer‑facing portal built on Pega Is there any documented or recommended pattern for embedding Engagement...

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Embed link on Virtual Agent Menu Item

Hello! We are testing the Now Assist in Virtual Agent functionality before deploying it to Production. Is there a way to embed an email address in a menu item? Today in Production, users select 'Send Email to Customer Support,' which opens Outlook (s...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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GlideAjax not calling Script Include on Catalog Item submit (Service Portal)

Hi all,I’m facing an issue while trying to create a Hardware Disposal Order from a Catalog Item (Service Portal / Employee Center) using GlideAjax, and I’m hoping for guidance on the correct approach.RequirementOn catalog item submission, create a re...

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CIS-DF Exam Preparation (6 weeks)

Hi. I would really like to thank everyone who have replied to my post regarding CIS-DF exam before.It was very helpful and have learned how much contents I must study to be familar with to pass the CIS-DF exam.I plan to take the exam 6 weeks later fr...

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Definir Prioridade para o tipo de café selecionado para a tabela incident

O campo Priority do Incident deve ser definido automaticamente de acordocom a opção selecionada na variável de café, conforme a matriz abaixo:1. coffee pele / café pele → Prioridade 42. gourmet coffee / café gourmet → Prioridade 33. coffee do baum / ...

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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Order Guide selection not allowing me to advance to the underlying forms

I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...

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Service Operations Workspace Express List Impacted Services Filter - change from AND to OR

In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...

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Database view showing (empty) on fields with data while returning other fields from same record

I have a database view set up to link the SLAs to the RITMs to the Tasks so we can review information on that basis.I have a database view that is working for our visualizations, however upon reviewing the list it is only returning (empty) for the ca...

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Add fields to CAB Workbench within Service Operations Workspace

I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...

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Need use cases for handson

Hi, i need real handson experience for service catalog topic, can someone help me find the real use cases to strengthen my hands on skills as i am aiming to switch my career as servicenow developer

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Resolved! redirect record list in ui builder to custom page

Hello community, recently i have been working in UI builder and i created a custom page that receive the sysID of a record and displays different values. taking this in mind i have another page with a record list which show all the records in my tab...

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Why is Hardware mentioned as an explanation to Platform Host in the Business Application form?

In the Business Application form in Architecture Type Platform Host is mandatory when choosing Platform Application, but why is Hardware mentioned in the explanation? The list of values is fetched from the business application table where architectur...

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