ServiceNow Community

How to restrict the form to be submitted when the script condition matches and to retain oldValue.

Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...

Question

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

Question

Resolved! Updating (changing) and merging my email IDs

How to merge the new email id with the other mail id which is in use

Question

Unable to unarchive / recover record from archive request table (ar_sc_req_item)

There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.

Question

update ritm sysid in the target record field in Email Table

G Ponsekar I have a custom table "MSNOW email Request" and i have written inbound email action on this table and whenever it is triggered log record is created into the sys_email table(OOTB) , but here into this table i want to update the target rec...

Question

Issues with fields on catalog item

Hi Experts,@Ankur Bawiskar i have a field 'Request Type' on my catalog item , which is a dropdown, based on the request type we are showing and hiding the fields , and for one choice option of request type is udl changes , if i select that it should ...

Question

Intune CMDB import to SN

Hi everyone I’m importing Intune managed devices into cmdb_ci_computer via a Data Source (scripted) that calls Microsoft Graph:REST Message: Azure Intune → method device_import (GET)Endpoint used in script: https://graph.microsoft.com/v1.0/deviceMana...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

Question

Not sure what pathway to chose

I’ve been working in the ServiceNow industry for almost five years now. I started my journey as a ServiceNow Business Analyst and currently work as a Configuration Specialist for a well-known corporation.I’m now at a stage where I’m unsure about the ...

Question
Contract Jobs
Fixed Price
Full-Time

How to fix: Topic table changes need to be manually reindexed for their corresponding indexed source

Hello,we recently changed the names of the topics in our taxonomy in employee center.We see now the message "Topic table changes need to be manually reindexed for their corresponding indexed sources. Please manually reindex these table names: Knowled...

Question

Need to change/modify the data of a form

I'd like to ask in changing the variable fields values, since not able access or modify the Primary and Secondary Owner fields of few RITM's on Catalog form, since the existing owners were out of organization and the team want to update new team deta...

Question

Digital Release Management-Task Assigning to Assignment Group

The template we are creating will apply 1 task per Phase.Such task should be automatically assigned to a groupThe Assignment Group should be mandatory from creation.The Assigned to will be mandatory for all task States other than Open.If task is save...

Question

Product still appears in on Software Asset Workspace, even though License Under Management is false!

Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...

Question

Creating a batch installer for Store updates

We have all been there, you just upgraded your instance, and you go to the Application Manager and the first thing you see is this: 199 updates available to install… Which ones do I need??? Where should I start??? Do I have to go through thes...

blog

Resolved! Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

Question