ServiceNow Administration Fundamentals (Xanadu) - Issue with lab 3.2.1

lgarcia
Tera Contributor

3 weeks ago

Hi everyone, in the form builder I'm unable to drag the "Pilot" field under the "configuration item" field, I did this lab in a previous time, but I believe I lost the instance and now in my new instance (I did all the previous labs) I just can't move the "Pilot" field.

 

I would appreciate your help; I'm enjoying the course so far.

 

Thanks!!!!

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GlideFather
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @lgarcia,

it's caused because you have selected different scope than the scope where the record is created. Yours is Global (top right corner) and the record is in "Incident Management for Service Operations Workspace"..

 

Notice the message in the top informing you about it:

GlideFather_0-1768679238264.png

 

Click the "Edit.." button on the right, and then you will be able to complete the step ;))

 

 

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No AI was used in the writing of this post. Pure #GlideFather only
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