how do i make the first category to be displayed as the first item once i click 'submit request'.

In my page there is two categories but as of now it is redirected to the second category. how do i make the first category to be displayed as the first item once i click 'submit request'. what should i do to redirect users to the first category direc...

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Integrating Enterprise Agile Planning (EAP) with Jira or Azure DevOps (ADO)

  UPDATE - Dec 12th, 2025!!! We are excited to announce that with 2025 December store release, integration EAP with Jira is available OOTB. To make the integration smoother, the release includes guided setup walk you through the necessary steps requi...

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

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• Incident
• Interactions
• Reassignment Count

g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5';    var ga = new Glid...

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CSA TEST

 I am registered and about to schedule my test. I was curious what you guys used that you found helped prepared you best for this test.

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Add approver's timezone in SLA definition

I am having requirement to attach SLA based on approval level, I have attached it using flow designer however, while configuration of SLA definition I have to add requestor's timezone. Kindly help here if someone has any idea.

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Need Help on Business Rule creation- check the details below

We need to create a Business Rule on the Email [sys_email] table in ServiceNow.At the time of record insertion, the rule should check whether the email is created between 9:00 AM and 6:00 PM IST.If the condition is met, the Type field should be updat...

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CSM Workspace : To configure activity tab in CSM workspaceand chat window enablement

I have requirement to enable chat window in CSM Workspace and configure activity tab (Interaction table setup). I have activated 'customer central' plugin and still the activity tab doesn't show up in CSM workspace Interaction record. I appreciate th...

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Risk feature demos in the Australia (Q1 26) release

Curious about the latest ServiceNow Risk capabilities, including Now Assist? On this page, we will post demos of our new risk and compliance features in anticipation of the May 5 general availability date for the Australia release.    See past Risk p...

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• Compliance Management
• Integrated Risk Management (IRM)
• Privacy

how do I delete mistakenly created sections on a form on scoped app

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Prevent an admin from specific deletions in background script

Hello,is it possible to prevent background script deletion of only a specific table like sys_user for admin users? So, for example:We want to prevent, that users with admin role cannot execute deletion on the sys_user table. Thank you in advance.

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Making attachments mandatory for subcategories

Hello,I have a requirement to make attachments mandatory in the CSM workspace when specific Sub-Category is selected.I have tried UI policies and Business rules but it is not working.Can someone suggest me how to implement this?

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Understanding ITIL 5: What’s New and How It Builds on ITIL 4

ITIL (Information Technology Infrastructure Library) has long been the cornerstone framework for IT Service Management (ITSM), evolving over decades to keep pace with technological and organizational change. With the official announcement and rollout...

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• Incident Management