ServiceNow Community

Separating records along with their attachments from one table to another

Hi! I am looking for suggestions on the best approach for separating records from one table to another. lets say from table "Case" and moving them to table "Business Case". There are currently records on the case table that have attachments. I was th...

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How to create a request through email

Hi All, We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs. Specifically...

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Azure Cloud Discovery

Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...

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Discovery

When dealing with multiple scopes how to decide in which scope the configuration should be created.

I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then w...

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Execute pre-import script - Data stream

I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...

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ACL Evaluation: Admin Overrides and A System Property

ACL Evaluation: Admin Overrides and A System Property Just when you thought you knew all there is to know about ServiceNow ACLs, a little "gotcha" pops up and can change the behavior from what you'd normally expect. It's time for another ServiceNow...

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How to manage plugin/application updates

Dear CommunityWe are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for ...

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I have a question about the list displayed from the Service column of the Incident table.

Hi,I have a question about the list displayed from the Service column of the Incident table.I would like to sort by the Name column automatically, rather than manually.Please tell me how to sort.Thanks.

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Highlighted words in AI search after Zurich upgrade

Since the upgrade to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the hi...

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Resolved! The scripted rest api will be run under which credential?

Will it be run under the system credential or caller credential? Or both are possible depends on the settings? what to indicate the settings? What's the difference when I check the "requires authentication" "requires ACL authorization" in the script...

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g_form.submit() is not working with spModal PoupUp Window

Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...

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Resolved! build agent is not installed

When I'm trying to participate the build agent challenge and build instance, I found that buil agent is not installed and I don't know the reason, so I can't now proceed with the challenge Please advise

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GRC Learning Experience

Hello All,A few days ago, I started exploring the ServiceNow GRC module. Initially, I found it challenging to find content that explained GRC from a real-time and practical perspective. I went through several online resources and YouTube videos. Whil...

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email template in Service Operation Workspace

I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?

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Zoom navigation employee center

Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.

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