ServiceNow Community

What is the best order to pursue ServiceNow micro-certifications for beginners and developers?

Hello Everyone,I am new to ServiceNow and currently exploring the certification path. I recently completed the ServiceNow Fundamentals training and I’m planning to start with micro-certifications to strengthen my basics before attempting the main cer...

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Not Allow Special Characters in the attachment type variable in the Service Catalog

Hi Team,Can we restrict special characters (% $ @ ( ) & < > ' ") in the attachment type variable?@Ankur Bawiskar

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Generate an Error Message in a Requested Item

I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out(see screenshot). If at lest one is not filled out, I need to gen...

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Request Management

Send Catalog Submission Data from ServiceNow to SQL Server

Hi ExpertsI’m working on a ServiceNow integration project and need some guidance.I have a catalog item in ServiceNow that creates a user. The requirement is that when the catalog item is submitted, the data should automatically be sent to a SQL Serve...

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Create a filter in UI Builder retrieving the record’s sys_id

Hi folks,I need to create a filter in a List component. I’m calling a Script Include, and it works when I pass a fixed sys_id. However, I now need to retrieve the sys_id of the current record (the record the page is based on), but I haven’t been succ...

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User is unable to see field Value in report

Hello team , One of user complaining country and region field value is not able to see ? the report is created by user itself .How ever when I am looking for that report that value visible to me it is not visible to user what could be the reason ?...

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regex inconsistent

Trying to check against some values in sys_attachment and i am getting very odd results.In this case I am checking the file name ends in xls or xlsx. Pretty simple, but my code was on validating again 2 of 3 records. So I took the code out and ran ...

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It's go time. The 2026 Best Employee Experience Contest is officially open 🚀

We are thrilled to announce that our Best Employee Experience Contest 2026 is now live! Every year we love seeing the incredible work you're doing. The creative ways you approach employee experience, the problems you're solving, the solutions you...

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Increased visibility for incidents created by VIP users in the Service Operations Workspace

Hi, I want to highlight some fields on the incident form in Service Operations Workspace like number, caller, short description, when the caller is VIP. And, on insert and update of Incident Form. Can anyone guide on this? Whether we have to achieve...

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Resolved! Generate an Error Message in a Requested Item

I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out (see screenshot). If at lest one is not filled out, I need to ge...

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Group By count is not matching total record counts

Hello friends, Today i noticed that when I did the group by against the filtered CIs listing using field Discovery Source. What I noticed that discovery source grouping count mentioned in parenthesis is not matching against the total records count wh...

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Popup catalog client script with buttons

Hi,I need to create an onLoad catalog client script on my catalog item that will pop up a message:"do you want to continue?"and under will be two buttons:"Yes" and "No"If the user will click on 'Yes' the pop up will be closed and he will stay at the ...

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SG-SCCM Dependent CIs Most Recent Discovery date not being updated

Hello. Several months ago, I installed the SCCM service graph connector. The computer CIs populate, and update as expected. Dependent CIs populate insert as expected. However, once the related items are rescanned, the Most Recent Discovery date is n...

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How to disable "Enable Analytics" in ServiceNow portal?

Hi everyone, We recently upgraded our instance to Washington and I noticed the "Enable Analytics" functionality in portal.Can someone please teach me how to remove this? thanks!

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UI Macro and UI Page prefilling data

Hey All, I want my UI Macro to pass data inputs from the RITM variables into the UI page input fields. What am I doing wrong? Here's my UI Macro code: <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"...

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