ServiceNow Community

Field location.country added in a Problem form is not editable for some users

In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?

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Inbound Email Action - Forward

Hi folks!I’ve been trying to configure a Forward Inbound Email Action. There’s a script that should create an email reply to the sender.In my test, the user exists in the instance with the same email address (test@outlook.com). The condition is simpl...

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SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

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Four Takeaways from EmTech MIT 2025

Last week I attended the Emerging Technology Conference at MIT, which brought together researchers and industry leaders across AI, Quantum, Robotics, Energy, Biotech, and Material Sciences. It was a week full of learning, networking, and broadening m...

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Where can I locate OOTB schedule conflict functionality for personal events?

If I add an personal event (Time off, Appointment, Meeting, etc.) with "Show as *" set to Busy, I am still able to drag and drop work order tasks onto a user's lane in Dispatcher Workspace. Is there OOTB functionality to prevent this assignment?On t...

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Project Workspace docs and SPW

I have a project I managed in Project Workspace, including creating a lot of Docs. I am now exploring SPW for wider use and opened that project as an example. When I clicked on the Docs tab in SPW, there were no documents listed, almost as if it's a ...

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Renaming the instance url

Hello,In our environment, the naming of the sub productions are done incorrectly at the implementation time.Renaming the url/instance -> is this recommended ? complexity level? what is the best practice?Thank you.

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Service Portal: List Search Widget Not Filtering by User Branch

Hi, I’m working on a Service Portal page where I’ve added a List Search widget to display records. The requirement is that users should only see records belonging to their own branch. For example, if I’m logged in from the Delhi branch, only Delhi br...

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Incidents showing up in AI Search type ahead

Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...

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Attachment is not created in sn_hr_ef_employee_document table when loading data through data source

I am trying to transfer employee offer letter in "sn_hr_ef_employee_document".I am using Data Source file Retrieval Method as Attachment.In CSV file there are three columns employeeID,AttachmentName,document type,AttachmentContent(Base64 String) whic...

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Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is Blue R...

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Domain separation not applied to newly created PAR Dashboards in Yokohama

Hello,I’m currently using PAR Dashboards in a Yokohama version environment.In our domain-separated instance, we’ve encountered an issue related to dashboard visibility control.Issue:Some dashboards are visible to users in other domains.However, this ...

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Resolved! Data Certification Dashboard

I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...

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Password sharing with SFTP third party users

Hi We have a Use-Case where I am trying to resolve this via ServiceNow, need some inputs if we can do it! Currently, We create SFTP link and users/passwords in the SFTP system and then send the password information via emails to them. Is there any w...

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Ability to send notification from different FROM address.

I have read quite a few pages and can't seem to get a clear answer. We would like to send an email to an external customer from servicenow. We utilize azure and Microsoft products and spokes available. Is it possible to have Servicenow trigger an ema...

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