Ability to send notification from different FROM address.

Nic Omaha
Tera Guru

3 hours ago

I have read quite a few pages and can't seem to get a clear answer. We would like to send an email to an external customer from servicenow. We utilize azure and Microsoft products and spokes available. Is it possible to have Servicenow trigger an email to be send from something like NoReply@domain.com instead of the default servicenow address? I know in the notification you can do send from but that doesn't seem to work since you are spoofing that email address. Any suggestions or ideas would be much appreciated. 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

3 hours ago

Hi @Nic Omaha 

No, it’s not possible — ServiceNow allows only one SMTP and one POP server configuration for handling emails.

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Sheldon  Swift
ServiceNow Employee
ServiceNow Employee

3 hours ago

Hi @Nic Omaha - Are you asking if you can change the send from to noreply@yourdomain.com instead of the default, or in addition to the default?

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