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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
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Community activity

Catalog Builder - Estimated Time to Deliver

Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for?  does it have sth to do with SLAs?   

  • Question

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

  • Question
  • Create Interaction
  • CSM
  • CSM Configurable Workspace
  • Customer Service Management
  • Interaction Management
  • Virtual Agent

Edit ({{count}}) button in Hardware Asset Workspace opens bad view

How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'.  When you select records from the list and then click it, you can edit those records ...

  • Question

Prevent Appending Email to the Activity Stream of a Closed Incident

I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...

  • Question

Vulnerability Calculator Script is not working.

Hi,1. I recently created a vulnerability calculator using a scripting condition to update the VITs Priority. Currently, the calculator only works when the “Reapply Calculator” UI action is triggered manually. It does not run automatically otherwise. ...

  • Question

Deny access to now assist In VA for paricular group

Hi everyone,We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.We have a requirement to restrict the visibility of Now Assist within Virtual Agent on c...

  • Question

Attachment API for 3rd Party REST API Service Catalog API

Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...

  • Question

Wrong Data Displayed on the Analytics Hub

I have a filter on my Report source to only show tickets for March but on the indicator when i click show records, the records are for february. What could be the issue?  

  • Question

Compliance Status in Sampro

Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.

  • Question

Class for Aruba Gateways?

Hey guys, Looking to see if anyone else has Aruba gateways in their environment, and what class they added them to? For us specifically, we have HPE Aruba Networking 9240 (US) models with OID of 1.3.6.1.4.1.14823.1.1.59. I can get a bit of info using...

  • Question
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