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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Audit Management Console

 Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

  • Article

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Run Out Of ServiceNow Instances

Hi all, I couldn't find this question anywhere. Is there a way to apply for more Instances as you're doing the courses as some of them only have 2 with 1 extension available?

  • Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

  • Article

Article11_TM: ServiceNow – Upcoming Course Retirement

 Following OnDemand Courses will be retired soon. 1.   "Service Bridge for Consumers Essentials” On-demand Course will retire on June 11,20262.  "TPSM/TSM Service Bridge Implementation Bootcamp OnDemand- Part 1” On-demand Course  will retire on June ...

  • Question

Adobe Contract Type

We have a contract type of "Value Incentive Plan (VIP)" and as there is no choice for this in either the contract or entitlement forms, wanted to get input on which table to add this to.  Getting conflicting answers but figure this is a common situat...

  • Question

Service Bridge for bi-directional integration for SCTASKs

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs.  SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...

  • Question

Report to capture unique "phrase" by unique user

Hello,Appreciate any help in advance. I need to create a report to  get a number of incidents by user where  a phrase "abc def" is put in either resolved by notes or in additional comments.I did create a database view for incident and sys_journal_fie...

  • Question

Understanding State Models and Transitions

OverviewThis article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of task-based records such as Epics. It describes how organizations can structur...

  • blog

HI HOP for PDI

I saw this article about being able to use hi-hop to hop into any PDI?  Is this accurate, or just some old information never cleaned up? Anyone tried this?  https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_trainingproc...

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