ServiceNow Community

Resolved! How to implement create knowledge Ui action for a custom table which is extending case table

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...

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Remove Tab in HR workspace

Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...

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Trigger Data Certification for newly created CI

Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you

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How to make time zone editable for non admin users in employe center portal

Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...

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Flow is stuck in Wating even if task is closed completed and the state is Active true ,

In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

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MS Graph for Email integration

Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...

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Need report to display %of Control compliance count on Y-axis.

Hello, Check screenshot for my report that I am trying to create, could you please help me with displaying Control count Percentage on Y-axis. Currently I can only show Control count on Y-axis.Percentage count= Control compliance count/ Total Control...

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Windows Discovery failure

Hi, While running the Discovery on Windows Server facing the below error. Help me to fix the issue.

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CWM: Connected Work FAQs

What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...

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How to get variable values from a MRVS and include them in a notification without writing a script

How do you fetch variable values from a Multi-Row Variable Set (MRVS) and include them in a notification without writing a script?

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Inbound Email Action Not Logging Emails Despite Successful IMAP Connection

Hello Community,-We’ve set up an Inbound Email Action in our ServiceNow instance to create an HR Case when an email is sent to a specific external email address.-Here’s what we’ve configured so far:-We created an Email Account in ServiceNow with typ...

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Flow Action error(cannot read property "id" from undefined,Detail: Cannot read property "id")

I'm getting the flow action error while running and also I can't able to publish the flow I filled the details for the required field though I get this error. I can't able to debug where it goes wrong. Could someone help?

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