Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
940307members
2923554posts
Get ready for Knowledge 2026. Register by December 31 to save $400 on a full-conference pass. Save $400
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 9 Dec, 2025 05:00 AM PST Event Details Online Live on ServiceNow: What’s new for IRM and Common Core in the Q4 Store release Hosted by Lolita Honkpo 9 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Product Roadmap: Security Incident Response (Q4, FY25) Hosted by Lolita Honkpo 9 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Security Academy Hosted by Lolita Honkpo 9 Dec, 2025 08:00 AM PST Event Details Online Ignite the Future: ServiceNow University Events Year-End Celebration (EMEA Friendly) Hosted by madisonsexton 9 Dec, 2025 08:00 AM PST Event Details Online Live Webinar | Demystifying AI agents for HR: What HR leaders need to know Hosted by Sandra Robles 9 Dec, 2025 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

MID Less Agent Client Collector(ACC) for SAM Inventory

Hi All,PLease help with below details. 1- What plungin required for MID Less setup from servicenow?2- What are the pre-requisiste for MID Less ACC ?3- Step by step process to setup the MID Less ACC to get the required intvetory along with SAM usses. ...

  • Question

CIS-DF Voucher missing

I had a voucher for Data Foundations. It was valid and ready to go as of a few weeks ago. I just went through the CMDBF learning path again to brush up on the content, and now I cannot locate the original voucher. Is this maybe related to the recent ...

  • Question

Start Building

When I click on Start Building, I get the message below.  It is not populating my email address on file but rather and example email address.I cannot proceed. How do I get around this message? 

  • Question

Time Cards vs. Time Worked in SPM – Looking for Feedback

Hi everyone,I think I’ve finally wrapped my head around how Time Worked functions. As I understand it, the idea is that an individual user manually enters the time spent on a specific task or record, and when the entry is saved, a corresponding task_...

  • Question

application is not selectable in Studio

Why application name is showing blank in studio application picker window. I check the sys_app form as well for the application and things are looking good there. Not sure what is wrong. See the first record in below screenshot. I see no application ...

  • Question

2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st   Apply now    Earlier this year, we reached a new milestone—815K community members. Today, we are a community of 937K+ members worldwide. T...

  • blog

Incident record is not opened.

A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and ...

  • Question

"Primary button clicked" handler doesn't update record

Hey guys! I have a problem with updating the state of a record from a specific table in our instance.  Here comes a screenshot of my Primary Button Clicked handler script: Here comes the code for you to be able to copy: /** * @Param {params} params *...

  • Question
  • primary button clicked
  • record data
  • UI Builder
  • Update record

Knowledge Management Overview Dashboard

Hi experts, I have a requirement to add custom filters on OOB Knowledge management overview dashboard like- knowledge base and category but it's showing filters not applied -please refer screenshot-  I also tried to create custom dashboard in analyti...

  • Question

What's been your NOW Assist experience

Hi, We have implemented NOW Assist as a pilot and the test group will be our service desk (SD) tier 1 group. I have activated the OOTB skills listed below however in testing with the group we found that the current OOTB skills does not add much value...

  • Question

How to notify third party tool when P1 incident is created.

Hi All, We have existing integration with 3rd party tool. Currently I want to notify 3rd party when p1 incident is created. Using REST API how can we configure it ? Could you please guide me with step by step process need to follow ? Thank You

  • Question

Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

  • Question
View More
Announcements

Unlock our biggest savings of the year! Register anytime before Dec. 31, 2025 and save $400 on your ticket to Knowledge and CreatorCon 2026.

Register Now