ServiceNow Community

Notification sends duplicated emails to the assigned_to user and the same user from assignment_group

Hi All, We have a notification which is sent to Users/Groups in fields: assignment_group, assigned_to. The requirement is to send the notification to assigned_to user, and only IF assigned_to is empty, send it to the assignment_group, so that no dup...

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Rich text window not showing under "Rich Text Label" type variable in catalog item

Hello experts,I have created a variable with type "Rich Text Label", which is appearing under "Questions" as just "Rich text", no window available for typing the text.Any idea or input is greatly appreciated.Thank you.--abrouf

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Taming Data Growth: Inside the New Data Management Console in the Zurich Release

Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With the Zurich release, ServiceNow introduces critical...

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MVP Talks: Inside the black box: A Generative AI technical deep dive

Join ServiceNow MVP Anders Figenschow to explore the neural networks and transformer models powering AI features like code generation and ticket summaries This video is part of our Community Week 2025 celebration. Anders originally gave this ta...

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ATF Test Step Status is Failure even when test logs are sucessfull

Hi Team, I created a ATF and it ran successfully. However the Test Result status is showing as "Failure" with no Failure Details. I also added the errors to "Warning and Ignored" List. Please find the below screenshots. Can you please help me how to ...

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Create Project Risk based on criteria in scheduled job

Good Morning all--thanks in advance for your help!Have a request to create a Project Risk on associated project based on certain criteriaSorry fairly new to scripting so be patient.. create a Project Risk on associated project:All 3 of these conditio...

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How to integrate Servicenow with AWS SNS?

We need to make an http request with a POST method to AWS SNS service, I was able to make a call from postman and the API responded properly and send an SMS message, but when I tried to make it from Servicenow I was not able to make the call since it...

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CSA additional resources

Hi there!System Admin in the making. Which additional resources would you recommend for the CSA exam. Already taking the SNAF + reading the e-book. Even following Knewget in youtube, which is really helpful to grasp concepts. Do you know any other re...

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how to add approvers record data with requested item table data csv import

Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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ServiceNow Vault — Where AI Meets Security

October marks Cybersecurity Month—a time to spotlight the vital intersection of AI and security. As AI rapidly transforms how we serve customers and operate our businesses, it brings speed, intelligence, and new possibilities. Let’s explore how these...

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Platform Security

Restrict Members or Groups in CWM

Hi All,Can we restrict groups or members in CWM? I want to show only users or groups having sn_cwm.cwm_user role only Thanks!

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Service Portfolio Taxonomy Node Error

I'm attempting to build out a service portfolio and create a taxonomy node within it. However, I'm receiving this errorHow do I properly add the taxonomy?

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Unable to add a catalog item in a category and can't show it on catalog home page

Hi All,I created the below attached catalog and category . But can't see the category on catalog home page to add .And also I have added a catalo item to that catalog and category , please suggest me if I am missing anything. Thank You

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Platform analytics

Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...

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