ServiceNow Community

Incident Meets Filter Criteria but Not Displayed in List View

Hi Community, One of the incidents has the assignment group set to IAM, the state is ‘In Progress,’ and the ‘Assigned To’ field is empty. In the list view, I applied the following filter conditions:Assignment Group = IAMState = New, On Hold, In Progr...

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Due date field is giving an error

I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...

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Update set sys_id is different in every instance

Hi All , I am facing some weird issue here I have created the update set and captured platform analytics updates in it. But when I try moving it to sanity test instance and then to test instance... they have different sys_id everywhere in dev , s-te...

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Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Resolved! execution time error

Hi All , when I am trying to resolve the problem when there are active problem task Due to (OOTB) BR it give an error but for temporarily moves to resolve state then when I refresh the page the state will come back to fix in progress state (which is ...

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SLA based on ALL related service offerings

Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...

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To make review state mandatory before closing the security *incident in SIR form

HiHow to make review state mandatory before closing the security incident in SIR form? so that only after review only the security incident can be closedRegards,Siva.

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Collect Employee Input - Employee Forms

Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...

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Employee Service Center

In Virtual Agent when i Click I need more Help it ends the chat

In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.

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When to use Sub-Projects and when to use Project Tasks

I appreciate this is something of a subjective issue, but I'd like to get your opionions on this: Given that, in the new (and awesome) project workspace, you can now see the tasks in a Sub-Project in your Project Planning view, when would you use a...

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Project Portfolio Management

Evaluating User Criteria Speed - Identifying Slow User Criteria

Hi Community, Please find attached a script that will help you identify slow user criteria. I hope this helps others as much as it has helped me! I built this following a number of performance concerns (KB and catalog) for which I suspected poorly ...

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AI Application and AI Function classes

Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...

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If @mention is used in an Interaction, the standard @mention notification is not tokens

When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!

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Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...

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