ServiceNow Community

IRM - Issue Management

Hi Community — I am looking for an IRM Issue Management implementation guide, as well as information on OOTB issue fields, configurations, and notifications. Please guide me.

Question

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

Question

Not able to access the WSD Search page in PDI

Hello Experts,I have installed all the required plugins with the demo data but still i am not able to access the WSD search page where i can make a reservation for the meeting room and Desk.Please help if have faced some similar issue while using WSD...

Question

Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

Question

New ITIL users are seeing raw date‑time and sys_created timestamps concatenated

Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.

Question

Red Hat Compliance

I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?

Question

IRE rules while setting up multiple discoveries

I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...

Question

Is it possible to pull the variable from another variable set to Dependent Question of Auto Populate

I have a variable set called "A" in which i have requested for variable.I have one more variable set "B" in which i have country variable and i need to use the "Auto Populate" related list to auto populate the country as "requested for.country" from...

Question

How to dynamically display Assignment Group name in Workflow Stage Label?

Hi Community,I am working on a Service Catalog Workflow and I have a requirement to display the current Assignment Group's name dynamically within the Stage label on the RITM view (Process Flow Formatter). Goal:I want the stage to read something like...

Question

I’m facing an issue with approvals on a custom table that extends Task.

Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...

Question

Dictionary Override defined on task table's Assignment Group for a custom table is not working

We have a custom table that uses assignment group field from the task table(parent table). However I can see all of a sudden the dictionary override is no longer working. For our custom table the support group selectable should be limited to certain ...

Question

Sharepoint Integration

Hi All, We have a requirement to send data from ServiceNow to a specific SharePoint path.We are currently evaluating the SharePoint Online plugin / Microsoft SharePoint Spoke. However, as per the documentation, full site or tenant-level permission is...

Question

What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

Question

How to create these 2 Indicators for Performance Analytics? Average time and Average age

Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...

Question
Performance Analytics

How to create these 2 Indicators for Performance Analytics? Aged Incidents & Aged SCTASKs

Good morning.!I have requirement to create 2 indicators for Performance Analytics? Indicator 1: Aged IncidentsCriteria: Older than 30 days and state is one of: Open, In Progress, or On Hold.Indicator 2: Aged Request TasksCriteria: Older than 90 days ...

Question
Performance Analytics