servicenow

[ChandrikaG28992]

Why does ServiceNow show “less than” and “greater than” for fields like Short Description?

[Tanushree Maiti]

Hi @ChandrikaG28992 '

ServiceNow uses operators like “less than” and “greater than” for text fields such as Short Description because string values are evaluated alphabetically.

This enables filtering, sorting, and reporting based on text ranges.

For instance, using less than C will return records whose values begin with A or B. These operators are commonly used to create range-based filters in lists and reports.