Created and Resolved Date Interactive Filter Issue

NaveenK08632274
Tera Contributor

Friday

I am trying to add Created Date and Resolved Date filters to a dashboard. The requirement is that the Resolved Date filter should apply only to resolved reports, and if the user selects only the Created Date filter, it should apply only to created reports. However, it is not working as expected, and the filters are being applied to all widgets on the dashboard.

Can anyone provide a better solution for this? Thanks in advance.

 

 

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pavani_paluri
Tera Guru

Sunday

Hi @NaveenK08632274 ,

 

Right now your dashboard filters are acting like “global switches” — when you add Created Date and Resolved Date filters, they’re being applied to every widget, which is why the results don’t look right.

Attach filters only to the widgets that need them
Put the Created Date filter on the “Created Reports” widget.
Put the Resolved Date filter on the “Resolved Reports” widget.
Use interactive filters with scope
In the dashboard settings, you can control which widgets each filter applies to. Create two filters and tie each one only to the relevant widget.
Add conditions in the report source
For resolved reports, add a condition like “Resolved Date is not empty.” That way the Resolved Date filter only makes sense there.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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