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Community activity

CAD

When creating an application through the Guided Application Creator, which of the following is a user experience option?MobilePortalWorkspaceSelf-service

  • Question

🚀 ITOM Tips & Tricks – Series 3

Hello ITOM Admins and Developers! Here are some practical tips and tricks to save time and avoid common pitfalls when working with Discovery, Service Graph Connectors, and Event Management.   里 1. Event Sync Between Instances A connector to pull/pus...

  • Article
  • CMDB
  • Discovery
  • Event Management
  • Service Graph Connector

Changing Field label using setLabelOf() based on other field value not working

Hi Everyone,Issue: setLabelOf() is not changing the field label dynamically on catalog item form.I have below requirement to change the Field Label on below condition.On the catalog item I need to change the "Additional Notes" field to read as "LSR R...

  • Question

survey

i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...

  • Question

CAD

When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?table.None will grant access to every record on the tabletable.field will grant access to a specific field in a recordtable.* will ...

  • Question

CAD

What are some of the benefits of extending an existing table such as the Task table when creating a new application?All of the parent table records are copied to the new table.You can repurpose existing fields by simply changing the label.Use existin...

  • Question

TechNow Ep 21 | Let's Process the Power of Processors

Chuck and Kreg dig deep in to one of the most powerful and flexible features of ServiceNow — processors. Processors provide an end-point (URL) allowing you to format ServiceNow data in almost any way imaginable. You are likely already using processor...

  • Question

Approvals in Flow designer

On procurement task, we have one set of approvals, in that we have 3 approvals and another approval with some other conditions triggering parallelally that is fda approval with above 3 approvals set. In this situation, initially when fda approval and...

  • Question

Having Trouble Getting a Catalog Variable’s Display Value to Show in Service Operations Workspace

Hello,  I’ve got a catalog variable called departing_customer (reference to sys_user). On the catalog item form, I already concatenate the user’s name, employee number, and title — so it shows something like:John Smith – 12345 – Software EngineerThat...

  • Question
  • Agent Workspace
  • Service Catalog
  • Service Operations Workspace

Flow Designer Variable Issue – Need Help with Data Type Behavior

Hi, I’m working in Flow Designer and noticed something strange with variable data types. When I try to pass data between actions, the output variable doesn’t always match the expected type (for example, an array or reference type doesn’t populate cor...

  • Question

How timesheet access is given to users in a org

How timesheet access is given to users in a orgwhen user is onbaorded? how role is added to the user to provide access to the userif there around 7000 users who require timesheet access to submit time how it would be managed

  • Question
  • Time Card Management

JIRA SERVCIENOW - MIGRATION with REST API

I need to call the JIRA API to download files and save them into ServiceNow’s sys_attachment table.However, I am running into the following issues:When using getBody() from RESTMessageV2, the file is returned as a string, and binary files (images, PD...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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