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ServiceNow Exchange: Platform Academy Ask the Experts: Knowledge Management

This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. Platform Academy is your gateway to mastering the most critical aspects of t...

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Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

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Now Assist Skill Kit (NASK) FAQ

What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...

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PDI Without Git Integration

I am seeing ServiceNow studio is not installed in the latest PDI. However, I am able to navigate to the studio. However, there is no Git integration in the studio and I was unable to import my sample application I created. Anyone else facing this i...

Question

UI action is not appearing on the form despite configuring Declarative UI Actions & SI logic

Hey Experts, I want to create a UI action on the Service Operations Workspace using Declarative UI Actions for SC Task.Since the condition that determines who can see the UI action and when is quite complex, I plan to call the condition using a Scrip...

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Stuck in upgrading for more than 24 hours

Stuck in upgrading for more than 24 hours. "Last used: 1 day 21 hours ago". I'm not sure how to proceed. (dev268302)

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DPR Bootcamp Lab Installation Instructions: Not working to install Azure DevOps Project

I started my DPR training in Feb 2025 only to pause at step #5 as copied/pasted below (from the March 2024 publish date): ITSM BOOTCAMP – DigitalProduct Release (DPR) Configuring Digital Product Release instructions, p.4. When I bypassed step #5, I f...

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Blog [1]: From CSA to CAD to FSM: My ServiceNow Certification Experience

Hi All,One of the most commonly asked questions on the community by new members is about the CSA and CAD certifications.I’m sharing my experience on how I cleared these exams this year (2025). Everyone learns differently ,we all have different capaci...

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Render Portal widget in workspace

HI Community, I have a requirement where i need to render a mapfor which we have already created widget with URLS that would render a map from GIS and works great on service portal. we would like to get the same map rendered in workspace with Ui buil...

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Not able to add widget in dashboard created in human resources core scope

Hello All, We are unable to add widgets to the dashboard created in the Human Resources Core scope.We observed that once the sn_hr_core.admin role is assigned, the user is able to add widgets.However, this should not be required, as the user already...

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Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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Is the reporting module in ServiceNow restricted to licensed users?

HelloIs the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?

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UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

Question

Want to add red color bar to Additional comments field and activity on Work Order form

Hello everyone,I have a requirement to add red color bar to field level and activity level. So i achieved field level configuration by creating UI Macro and UI Formatter. Please see the below screenshots for your reference.But i can't able to add co...

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Fields to display on case creation: how are they determined?

Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...

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