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Update set

lukkanilaks
Kilo Explorer

After creating new Update set  to export XML file right, But the XML file Uploaded in Prod. How to Backout? please let me know and please share images if possible

4 REPLIES 4

Dr Atul - LNG
Tera Patron

I think no way to rollback the XML Update.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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OlaN
Tera Sage

Hi,

If you only uploaded the update set in Prod, that does not mean it's "installed".
If you haven't committed it, you can still remove it if you want.

Tanushree Maiti
Tera Patron

Hi @lukkanilaks 

 

If you committed your update set in your prod  ,  then only you need to do back out.

 

If you have committed your update set, then only check this process: 

Refer: https://www.youtube.com/watch?v=NDUeDrJr79U

 

Prerequisite: You must be logged in with an admin role to perform a backout.

 

  • Navigate to System Update Sets > Local Update Sets
  • Locate and click on the name of the specific Update Set you just committed. In local update set , state should be complete
  • Look at the top right form buttons and click the Back Out button.

 

 

  • A progress bar will appear. Wait for the system to finish backing out the changes.
  • Once finished, the State of the update set will automatically change to Backed Out.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Welcome Everyone!! we dive into Backout in Update Set within ServiceNow, explaining how it works and why it is essential for safe platform management. Learn how to use backout to roll back unwanted changes from an update set and maintain system stability. Whether you're a ServiceNow admin or just

Ankur Bawiskar
Tera Patron

@lukkanilaks 

if it's not yet committed, you can delete it from retrieved update sets module

if you have committed you can see Backout button when you open that update set from local update sets module

Screenshot 2026-10-15 144025.pngScreenshot 2026-10-15 143953.png

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader