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Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...

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Resolved! https://developer.servicenow.com/dev.do issues

Hi all, Is there any planned outages or patches to the https://developer.servicenow.com/dev.do site? I've tried accessing on multiple devices but get a blank page. Noticed there's a few errors in the console, a lot of failed HTTP calls and no service...

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Platform analytics drilldowns not working in dashboard - "This content could not be loaded"

Hi all, After migrating to Platform Analytics, many drilldowns have stopped working in dashboards. They still work normally when viewed individually in Visualization designer. What happens when I click on the visualization to open the drilldown, it ...

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Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

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ServiceNow fundamentals - Ordering of grouped lists by count

Are you tired of sifting through thousands of records to find duplicates or anomalies? I recently faced this challenge and discovered that not all of us are familiar how easy is to order list by group count. When grouping a list by CI, I needed to so...

Question

Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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Portal specific Virtual Agent

Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...

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From Listening to Doing: An Interactive ServiceNow AI Meetup in Hungary

Making the Meetup More Engaging As one of the organizers of the Hungarian ServiceNow Developer meetup, I'm always thinking about what kind of content we should prepare from event to event. We really don't want, that a meetup to become boring, because...

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Service Catalog ITSM

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...

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Looking for the SncMakeAndModel to see if it tries to normalize the new companies

Hello, I'm seeing how discovery create new companies and find the MakeAndModelJS script include and see it calls the SncMakeAndModel script but I can't see it anyware, we are looking to see if when the script create a new company it tries to normaliz...

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HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...

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Service Catalog

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

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