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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Tejas Adhalrao Specialist Custom table not appearing in Transform Map Target Table (but another similar table does) Hi everyone,I’m facing... Read More Tejas Adhalrao Specialist Redirect users to Workspace based on role Hi,I have created a custom application and a custom Workspace.I want users with a s... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More Tejas Adhalrao Specialist how to call/ show the custom widget on the workspace or on dashboard how to call/ show the ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Platform Academy - Data Privacy Out of the Box vs Premium Hosted by Abigail Lavadia 17 Mar, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Get AI-Ready: Activate Now Assist for Agentic AI (APAC) Hosted by Abigail Lavadia 17 Mar, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Get AI-Ready: Activate Now Assist for Agentic AI (EMEA) Hosted by Abigail Lavadia 18 Mar, 2026 03:00 AM PDT Event Details Online We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026 Hosted by VeLafontaine 18 Mar, 2026 05:00 AM PDT Event Details Online We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026 Hosted by VeLafontaine 18 Mar, 2026 05:00 AM PDT Event Details Online Nous sommes de retour à Montréal ! ServiceNow AI Summit | 17–18 mars 2026 Hosted by VeLafontaine 18 Mar, 2026 05:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Discovery should auto update the operational status from the CI

Subject: Cloud Discovery Operational Status IssueHi Team,I am currently working on the Cloud Discovery process and have encountered an issue regarding the operational status of Configuration Items (CIs). I would appreciate your input on this matter.H...

  • Question

Flow Designer - Actions

Is there an option planned for future release in Flow Designer that allows you to unselect an action to allow it to be skipped while testing. for example, bypass Approvals. Is this an option now and I am not aware of it?

  • Question
  • Flow Designer

How to setup click to dial

This is my first time posting in the community for help but giving it a go before opening up a support case. We currently use RingCentral as our telephony solution. Every phone number that I come across on my computer and even web pages opens my Ring...

  • Question

Book Appointment - slots history

Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace.  Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...

  • Question

Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup!  (And hopefully don't just answer that we need better content approval) We're evaluatin...

  • Question
  • Creating knowledge

Attachment box in catalog item - that

I want to create a catalog variable type Attachment, and it should look like the screeshot, is it possible in Servicenow catalog items - record producer

  • Question

+ option on Virtual Agent Banner

I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.To start a new conversation, I need to refresh the page.How to enable the + option to start new conversation instead of reloading...

  • Question

Auto formatting on knowledge articles?

When our authors paste content from Word, emails, or AI tools into the knowledge editor, it always seems to get weird when published.  Font sizes for instance. There's the "Clear formatting" button that fixes it, but we'd love to skip that manual ste...

  • Question
  • Creating knowledge

Performance Analytics Report on "Assets assigned to Inactive Users"

I want to create a report Report on "Assets assigned to Inactive Users" showing the percentage of maximum contributor location wise, but maximum percentage calculation should be based on total volume of assets in that specific location. So, if any lo...

  • Question

Import Set API

(function process(request, response) {    var bodyText = request.body.dataString;    if (!bodyText) {        response.setStatus(400);        return { status: "Error", message: "Missing request body" };    }    var body = {};    try {        body = JS...

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