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If members of a group rejected the approvals, still task creates

Manager approved, if approved then group approval, if members of group approved, then create task, if members of the group rejected, still task creates.Any idea or tips are greatly appreciated.-abrouf

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create a report to display the number of catalog item created(sc_req_item) for each month .

Hi All, Can you guide me to create a report to display the number of catalog item created(sc_req_item) for each month in the coloumn and rows , in the row list of each catalog item should display and coloum only total should come

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How to display a pop-up confirmation

I want to Display a pop-up confirmation with YES or NO when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...

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Edit UI action visible but greyed out for all users (workspace view)

How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list

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Add 'Create Request' Option in Service Operation Workspace

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_categoryThe user should h...

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Function print is not allowed in scope sn_uxc_gen_ai. After plug in upgrade

Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...

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Business resolve time

There is a filed called business duration on the task [task] table. It looks like it gets set a resolution. Does anybody know if this field takes into account hold time or is it strictly calculating the time between Opened and Resolved?

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Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...

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Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)...

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Need Some Demo Data for Certificate and Inventory management

Request if any one have Demo Data for Certificate and Inventory management. I am implementing a Green field project. I want to do testing on the developer instance.

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Armis VIPR Integration

Hello all, I noticed that there is an integration between Armis VIPR to ServiceNow Vulnerability response. The integration seems to be a one-way flow, however if the vulnerability status is updated to remediated, I'd like to have that information get...

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RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update

Hey all, I was trying to do the task from the course on using filters and i followed all the steps as mentioned in the tasks but unfortunately when i run the filter function i didnt get the out come as it shows in the video, i dont have the assigned ...

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Playbook tab on RITM

Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...

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Now Assist - How to control which queue is transferred for a Live Agent

Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...

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Resolved! Auto close the interaction record when the associated inc/req is closed

we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...

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