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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person ServiceNow Exchange: Platform Academy - AI Readiness with Now Assist Center Hosted by ServiceNow 25 Aug, 2026 10:00 AM PDT Event Details In person Blueprint for Responsible AI with Ekaterina Koenes Hosted by jasminecole 26 Aug, 2026 05:00 AM PDT Event Details In person Webinar: Identity and Access Management was built for humans. Your workforce isn't anymore. Hosted by Megan Le 27 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Academy - Agentic AI Workflows for Employees Hosted by ServiceNow 27 Aug, 2026 09:00 AM PDT Event Details In person ServiceNow Exchange: Business Continuity Management (BCM) Workshop Hosted by ServiceNow 27 Aug, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Personal Finance — w/ Mihir Desai (APAC) Hosted by jasminecole 28 Aug, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Regarding Employee center portal

Hello, The my Items count on the Employee center portal is currently showing as 3 for the user whereas it should show only 1 since having only 1 active Incident is present and two other RITM's are already cancelled. Any resolution for this .

  • Question

Triggering new records from Flow Designer or Playbook

We have a situation where a simple request has been evolved to encapsulate multiple requests and we would like to know how we can proceed.Simply put, this request has been increased in scope and now involves multiple records across different applicat...

  • Question

Resolved! User Criteria for Hardware Catalog Items

Hi community,   I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...

  • Question

Know Before You Go - Wisconsin SNUG

Hello Wisconsin SNUG Members,   ServiceNow, AHEAD, and Dynatrace are excited to welcome you to the Wisconsin SNUG + Pre-SNUG Workshop on Wednesday, August 26, 2026, 10:00 AM - 5:00 PM.    Event Details:  Wednesday, August 26, 2026Optional Process Mi...

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How to avoid that our MID servers are upgrading simultaneously?

Hello For certain use cases, we check which of our two MID Servers is in the "Up" status before executing a REST call. Unfortunately, both MID Servers are regularly in the "Upgrading" state at the same time.Is there a way to prevent both MID Servers ...

  • Question

Remote Instance Test Connection Fails with 401 Unauthorized

Hi ServiceNow Community,I am trying to configure a Remote Instance in ServiceNow for Update Set transfer, but I am unable to establish the connection.Remote Instance ConfigurationName: Performance DetailsType: DevelopmentActive: YesURL: Entered corre...

  • Question

ServiceNow AIエージェントのカスタマイズ実践ガイド 第2回：AIエージェントに業務データを読ませるには？ ～

AI Agent Studio 連載 第2回 ServiceNow AIエージェントのカスタマイズ実践ガイド第2回：AIエージェントに業務データを読ませるには？ Investigate and resolve ITSM incidentsにおける類似インシデント検索を例に、AIエージェント一式の複製、AI Search の設定変更、Script Include のカスタマイズ、動作確認までの流れを紹介します。 免責事項：本記事は、筆者個人の検証・経験・見解に基づくものであり、Service...

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service portal virtual agent chat static choice appearance customization

Hello everyone, I have a requirement to change the background color for these buttons and apply a custom red border to it.Changing background color , I have done it via sys_cs_branding_setup and I am looking for a solution to apply a red border. Than...

  • Question

Password reset

I want to reset my password. However I get the message a verification will be sent to a phone number ending in 1234 but those last four numbers are wrong! How can I correct this so I can reset my password?  Is there another way to reset it? Thanks.

  • Question

Issue in flow design

Hi All, I have created a field in a Catalog Item and configured a UI Policy so that the field is visible only on the Catalog Task (sc_task) form and not on the RITM or REQ forms.My requirement is that when a user selects a value in this field on the ...

  • Question
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