ServiceNow Community

Metrics for Vulnerability Response

I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...

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Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

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Normalization Job

Hi Team,1.I am unable to find Normalization job module in SAM. 2. I want to run sample normalization job and want to see the error details. Could you please help with both? Thanks saikumar

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Preparing for ServiceNow CSA Exam – Any Tips?

Hi everyone,I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam. I’d love to know which topics need the most focus and what study approach worked best for you.Any tips or advice would be appreciated. Thanks!

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Need to fetch Knowledge article number in sysapproval_approver Table for Approving field

Need to get KA number to easily understand the approvals the users are receiving

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ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

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How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

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Want to add One field in Pop Up of problem task record

Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...

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Export Update Sets as word document

Document Utility for Update Set Export Hello ServiceNow Community,I’m excited to share a utility I developed to solve a common pain point: the tedious, manual process of creating documentation from Update Set exports.Current Limitations of Update Set...

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Suppressing Twilio SMS message in Sub-prod

I am wondering if anyone has come across any way to suppress SMS messages in sub-prod environments.

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Resolved! ServicenNow CSA Questions Doubt

This are some CSA question not able to get proper answer can someone please give me the correct answer with explanations, Why this is correct ans so I can understand the concept for my CSA exam. 1. An Administrator wants to review all the users havin...

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Why Tickets Bounce Between Assignment Groups (And How to Stop It)

A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...

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Associated Plug-In updates for Data Collection for Oracle Global Licensing and Advisory Services

Hi All, We are looking to implement Data Collection for Oracle Global Licensing and Advisory Services in our ServiceNow Environment, our CMDB Team is concerned with the associated plug-ins being updated to later versions. Does anyone have any documen...

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ServiceNow Vault - Data Privacy - Anonymization

For anyone who already used the "Data Privacy" Anonymization feature.Does the 'anonymized' records keep the same sys_id as production after the clone happens?

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Customer Security and Trust (CST)

Resolved! Help creating report or dashboard using javascript created today at or before 8:30am?

Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...

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