Hi allIm using Advanced Work Assignment in CSM FSM Configurable Workspace and trying to auto set agent status to Available on login. Is auto setting agent availability on login supported in CSM Configurable Workspace, or is manual status change the o...

Hi allI’m looking for guidance on designing Change policies in ServiceNow that allow developers to bypass the standard CAB for urgent/critical deployments (e.g., Sev1 incidents, security patches) while maintaining governance and audit trailsHow do yo...

  Hi Everyone I’m seeking guidance on handling a scenario in ServiceNow. An Emergency Change was implemented without prior approval. I want to understand the best practices for managing this post-implementation.SpecificallyWhat steps should be taken ...

Hi everyone! I'm working on a client-side requirement for the Incident form, where the Category field should be disabled if the currently logged-in user does not have the itil role. To implement this, I used a Script Include + Client Script with Gli...

Hi Community,I have a requirement where, when a parent Incident is closed using a UI Action, the system should automatically:Close all associated child Incidents (those with the parent value set).Update each child Incident with a work note, similar t...