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Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Registration for now[dev]26 is open! Whether you've been on the platform for years or you're shipping your first app, now[dev] is a two-day event for the people who write the code and make the build calls. Join us Nov. 4-5 in San Jose - learn more by clicking below! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Register for the Hawaii SNUG H2 2026! Hosted by WhitleyT 14 Sep, 2026 11:30 AM PDT Event Details In person Build Agent Workshop - New York City Hosted by Carrie Lea 15 Sep, 2026 06:00 AM PDT Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy - How AI agents connect to your enterprise Hosted by ServiceNow 15 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Leading Through the Shift - Build AI Adoption That Sticks Hosted by ServiceNow 15 Sep, 2026 08:00 AM PDT Event Details In person Live Webinar | Outcomes first: How Medtronic turned AI hype into measured value across HR Hosted by amykegan 15 Sep, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy – MID and ACC Governance Leading Practices Hosted by ServiceNow 15 Sep, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Value of AI in ServiceNow

Dear all I’m looking for ServiceNow community feedback to shape AI Decision Intelligence, which helps ServiceNow customers better understand the AI-to-value proposition, select better LLMs for their use cases, and measure the value they get from AI c...

  • Question

Using nowassist for document extraction

We have recently got out NowAssist license and while playing around with native MCP server and AI agent/Skills available, I was trying a use case - Extract the attachment from a record ( eg.- incident), read the content and give the output as a summa...

  • Question

Fetch incident table details from task_sla table

Hello, I am trying to create a report on the task_sla table. In the report, I want to include columns from the incident table i.e. incident like Severity in the available columns list. but is not available as of now. Please hep me achieve it.

  • Question

Efforts Calculations on user stores for a month

Dear Community, I want to calculate the efforts of my team that how much actual time they have worked on stories, however the every story has a point like 1,2,3,5 and 8.  is there any effective way on the platform how i can check the proposed work ho...

  • Question

Do you also spend hours updating ServiceNow applications?

Dear ServiceNow Community,I'm curious whether other organizations face the same challengeIn our environment, keeping applications, plugins, and spokes up to date requires a lot of manual work. Updates often have to be performed application by applica...

  • Question

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

  • blog

ATF Framebuster Issue

Hi, I am getting a Framebuster issue and the error displays as below, when I run an ATF script on CSM/FSM workspace with a click of a Create Case button. Is there any work around? "Client test runner closed or navigated away while step was running. I...

  • Question

ユーザーにネクストエクスペリエンス UI と UI16 の切り替えを許可

  個人設定のダイアログにある [UI15 に切り替える] ボタンは誰もが知っており、懐かしいと感じるユーザーは ServiceNow の UI 進化を数年前にさかのぼることができます。     そして、同じ場所に別のボタンがあり、「ネクストエクスペリエンス」と呼ばれる UI 進化の次の段階にジャンプするのは素晴らしいと思いませんか？そして確かに、「統一ナビゲーションを有効にする」というボタンが存在します。いいえ、これは画像モンタージュではありません。     もちろん、この...

  • blog
  • ServiceNow AI Platform

Assist とトークン:Assist とトークンによる Now Assist ライセンスの定義方法

  みなさん、こんにちは。   ここまでで「Now Assist」に精通し、「Now Assist」で作業を開始し、ワークフローを強化し、貴重なインサイトを提供する可能性を実感している方も多いでしょう。しかし、ライセンスの重要な構成要素である「Assist」の計算メカニズムは、私にとってブラックボックスのように感じることがよくあります。 この「Assist」がどのように計算されるかを正確に理解することは、私たちのコミュニティ内で多くの議論と探求のトピックとなっています。 正確な公式は依然とし...

  • blog
  • Now Assist

アップグレードセンター：スキップされたレコードルールを探る

記事、ブログ、ビデオ、ポッドキャスト、プロジェクトの共有 - 現場の経験   皆様、こんにちは。   Vancouver リリースで、ServiceNow はアップグレードセンターに 「スキップされたレコードルール」 を導入しました。ホットフィックス/パッチ/アップグレード後にスキップされた更新に取り組む際に非常に便利な追加機能のようです。スキップされたレコードルールは ServiceNow のエコシステムではまだあまり注目されていなかったため、深掘りしていきましょう。   スキ...

  • blog
  • Releases and Upgrades

OAuth2 統合用の JWT トークンの生成

はじめに 一部の統合では、認証フローで実際のアクセストークンを要求する前に JSON Web トークン (JWT) を生成する必要があります。認証エンドポイントとclient_idとclient_secretを直接交換する代わりに、発行者、件名、タイムスタンプ、その他のIDなどの特定のクレームを含む署名付き JWT がシステムで予期されます。このようなシナリオでは、clientId、clientSecret、追加のクレームなどの値を使用して、プロバイダーの要件に従って JWT を構築するカス...

  • blog
  • Data and Analytics

UI16 とネクストエクスペリエンスのインターフェイス比較

  San Diego リリースに伴い、ServiceNow は、Now Platform 全体の生産性の向上、エンゲージメントの向上、インサイトの可視化を実現する、次世代の直感的でパーソナライズされたエクスペリエンスを提供する「ネクストエクスペリエンス」を導入しました。 この記事では、現在の UI16 インターフェイスと Next Experience を比較します。   目次 ネクストエクスペリエンスのアクティブ化 ログインページ 統一ナビゲーション リストビュー レコードビュ...

  • blog
  • ServiceNow AI Platform
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