an hour ago
How to change the Otto avatar in ServiceNow?
@Hema Vijayakuma
see if this helps
How to change the Otto icon in ServiceNow Otto for Virtual Agent?
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49m ago
I went through the document and changed the ai_chat_logo. However, it is only changing the interaction bot but not the Otto logo or avatar.
58m ago
You can change the Otto icon by updating the ai_chat_logo configuration record in sys_now_assist_deployment_config_attributes.
ServiceNow has documented the steps in this KB:KB3159593—How to change the Otto icon in ServiceNow Otto for Virtual Agent?
This applies to Zurich and above.
