ServiceNow Community

Control owners should only be able to see controls which they are owner of

I want control owners (entity owners) to have visibility to controls they are owner of. I have granted they sn_grc_business_user_lite role. But now they have visibility to all the controls in the system. What is the best approach to limit their visib...

Question

Resolved! Rename Variables formatter label

Hi, I have added the catalog variable formatter to my form design but when it displays it has the title Variables. Does anyone know if this can be changed? I added a section title but the Variables label still remains. I can see that the default UI...

Question

How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

Question

set assignment group

I want to set assignment group for request on the basis of type of request and location from workflow how do i do that.

Question

How to get new Refresh token when an old one expires

Hi Everyone,In oauth_credential table, I see that 4 ServiceNow Request Refresh tokens are going to expire next month, but there are no access tokens with same name. when I checked Application Registry records, I found a OAuth Client Record with the ...

Question

Create second task based on First task closure for user A - workflow

Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...

Question

How to get to this place Create Incident ATF

Hi,I am trying to know how i can get to this screen in ATF. I am not interested in create a form or record insert, but i want to get here. Kindly help. RegardsSuman P.

Question

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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Servicenow relative filter

Has servicenow discontinued on or before option with relative filter. I am not able to choose this option while created reports for RITM not updated for 7 days.

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Flow Designer -Action - Remove from the group not working properly

There is a scenario where a user needs to be added to an Azure group and then automatically removed from the same group after a specific time. I have created a flow for this. The user is being added to the group successfully, but during the removal s...

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How to enable bulk data import option in Workspace list view

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Difference between AI agent , Now Assist and Virtual agent.

1. AI Agent:AI Agents in ServiceNow are like smart digital teammates that understand what needs to be done, make decisions on their own, and take action — all within your workflows. Powered by Generative AI and large language models(LLM), they simpli...

Question

Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

Question
Data Health Tools

The Human Resources topic is not getting removed from ESC portal on “search” page.

Steps to reproduce the issue: Navigate to “ESC Portal” under Self-Service.In the search bar, type job.After searching the above keyword, you will be redirected to the “/esc?id=search” pageOn the search page, in the All tab, we have the Filters sectio...

Article

Create your first experience using UI Builder

Create your first UI Experience Before we start, I would like to explain little about what the experience and UI Builder is. As part of Quebec release, Servicenow has introduced UI Builder as part of Now experience framework. It is easy to use UI bui...

Article
Service Portal