ServiceNow Community

Notify groups in Microsoft Teams channel

This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...

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How do you handle version control when building with ServiceNow SDK & Fluent?

Hey everyone I’ve recently started using the ServiceNow SDK with Fluent for app development, and it’s been great for managing metadata as code — but version control is getting a bit tricky.When multiple are working on the same app, it’s hard to keep...

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Time Worked

Hi Experts, We have a field named "Time Worked" on incidents. We have a requirement to pause this timer for other states except 'In progress'. The timer should only run when state of the incident is 'In progress'.If possible please give a composed so...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

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Resolved! Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

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Data Acquisition

Tying Knowledge Ownership through CSDM

My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing knowledge mgmt overhead. The idea is that all items i...

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Configuration Management Database (CMDB)
CSDM
Knowledge Management
Workflow Automation

Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

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SNPI Story 3 - Configure Groups for HHD Users - Failed

I have done everything right still i am not able to validate it . infact i deleted everything and again did everything but still i am not able to validate it . only this section is not validating else i have successfully completed everything Please ...

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Issues with flow action conversion to Fluent in SDK version 4.1.1

Howdy, I have recently been working on converting existing applications over to fluent and I came across another little bug that I'm curious if anyone else has noticed. When I do a now-sdk transform it appears that flows, subflows, and flow actions a...

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Best Practice for using a select box variable twice for dynamic purposes

I have created an approval variable for a Service Catalog Request which essentially asks on the catalog item view if an approval has taken place prior to this request being submitted. The options are Not Yet Requested, Approved, and Rejected. If the ...

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Can bell notifications be resized?

Hiya, Just started working with bell notifications and noticed that the notification itself only displays 3 rows: title and 2 rows that covers the message. If the title/message is longer when you hover over you can see the full content but I was wond...

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Configure Hardware Asset Workspace

Where would I go to configure the Hardware Asset Workspace ---> Stockroom tabs. I want to add 'Hardware' tab to the Stockroom page.

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predictive intelligence is not available in all -naviagation

Hi all.I have installed all the required plugins for the predictive intelligence and roles Aswell but still i was unable to find the predictive intelligence in my application navigator.can anyone suggest me the reason for this issue

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Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

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