ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for  access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

• Question

Attachment API is not working

Hi all,we are trying rest api for attachment for our table now the problem we are facing is that whenever we are passing it to other third party team they are consuming it from their gateway and when we are hitting this api it is taking only 'json' f...

• Question

Assign to me button on incident sow form

i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...

• Question

How to Display Reference-Type Filters in the Employee Center To-do Filter

I'd like to be able to filter by assignment group in My Tasks in the Employee Center.The assignment group needs to be user-selectable.To achieve this, I understand that I would need to set filter conditions for each group in the To-do filter conditio...

• Question

Mean time to resolve report on interaction table

Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...

• Question

Employee Center Search Result - Faceted Search - Tab is missing from version Yokohama

Dear community, Anyone has any hints how to make the upper part "tab" of the Faceted Search widget visible again in the version Yokohama / Zurich?This was visible last in the OOTB Xanadu version.Even the documentation displays itXanadu: Faceted Searc...

• Question

Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

 Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

• Question

Requestor TimeZone field on Change form

Hi Team , I have a requirement where user want 'Requestor TimeZone'  field on the form which will auto-populate opened  by user's timezone.  Can someone please help me how to achieve this functionality. Thank you!

• Question

Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field)  as true, then a duplicate case should get created and assigned to S...

• Question

What is the difference between "sys_hub_action_instance" and "sys_hub_action_instance_v2"?

After migrating flows using update sets, I visually check to make sure each flow action is updated correctly.This is so inefficient that I'm looking into whether I can use table information instead.Recently, I discovered that flow actions are stored ...

• Question

Convert incident created time to different time zones IST (India), SGT (Singapore) and JST (Japan)

I have a requirement in ServiceNow based on created time of incident, that time will be converted into other time zones for Singapore and Japan and India. for that i have created 3 fields with different time zones. IST time SGT time and JST time. Now...

• Question

How can I create sub-tasks in a Digital Product Release template?

• Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

• blog

tables for facilities

hi, i have a use case to create a catalog item where user can submit request/complaint for facilities in the organizations (such as aircond, fan, desk, chairs, etc.) 1. is there an ootb table that i can leverage to store this inventory?2. would it be...

• Question
• Service Level Management