ServiceNow Community

Worknotes and comments should be Rich Text HTML instead of Journal Input in SOW

Hi,The requirement is Work notes and Comments in SOW should be Rich Text HTML .Does anyone has idea how to achieve this ?

Question

How to configure OOTB dashboard for problem

Dashboards showing no data available

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Performance Analytics
Problem Management

Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

Question

Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

Question

Incident Management in ServiceNow: Everything You Need to Know

Hi community , This article explains everything you must know about Incident Management, including: what is an incident, what is incident management in ServiceNow, why, where, who and for whom it is used, ways to perform incident management, users in...

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Incident Management
Major Incident Management

Request to Clone the Sub Prod (DEV) instance with some tables only

Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...

Question

Addon manufacturer inserted to network CIs

Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...

Question

Record is being created but data is not storing

Hi community,I have created fields using html, css, client and server scripts using widgets in portal and along with that I have created custom table. So, the problem is when I submit the form in portal, record is being created in custom table, but d...

Question
Service Portal

Unable to set a Name-Value type field to hidden using a UI Policy or a Client Script

I created a Name-Value type field so that IT can write down the assets that need to be purchased and the quantity, however it only needs to be visible on specific tasks. So I made a ui policy that states it only should be visible on tasks which sho...

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Regarding CSDM fundamentals on demand course

The course CSDM fundamentals on demand is showing as incomplete even though completed percentage is showing as 100% .This is due to flagged content showing for quiz.I have also attached the screenshot for your reference.

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Need to add custom field in shift creation form in SOW

Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.

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implement saviynt integration using end point and credetails

Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...

Question

Five ways the new Smart Assessment Engine can dramatically improve your GRC assessments

The ServiceNow Smart Assessment Engine (SAE) application can help your organization reduce the manual burden and costs of your compliance and control effectiveness assessments through automation. SAE offers exceptional flexibility and robust capabili...

Article
assessments
Integrated Risk Management (IRM)
risk
SAE
smart button

Showing "No resources found" even though there are agents with skills.

Hi Community,When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without addin...

Question
Tokyo

Developer Instances are offline!

We apologize for the convenience caused.There is ongoing Datacenter maintenance. We are experiencing an unexpected issue and working on the same.We'll let you know once we have an update.Regards,Kamini Kansal

Article
Multiple Versions