ServiceNow Community

Automating Microsoft Entra (Azure AD) Group Membership from Catalog Item Based on Checkbox Selection

Hello Community,I am working on automating Microsoft Entra (Azure AD) group membership assignment from a Service Catalog request and would appreciate guidance or best practices from the community.Current SetupI have a Service Catalog item titled “EFB...

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Application of table.* ACL to records thar do not fit ACL condition

Hello. When trying to understand how ACL works, I built the following scenario: Table: u_test_dataFields: u_type, u_field_1, u_field_2, u_field_3, u_field_4; all of type stringRoles: test_data_manager, test_data_user Both roles have write permission ...

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ITSM items visible in ESC

Hi, I have a issue. Which I navigate to all catalogs in ESC portal, the items, Report an issue and Can't find what you are looking in Popular items. I don't want them bcoz they are in ITSM side. How should I remove / Hide. I already checked taxanomie...

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Making customization in Widget

Hi Everyone,I have created a custom widget that displays a list of Incidents. Now, I want to show the variables (coming from a Record Producer) inside this widget as part of the list (e.g., as a column). Currently:The Incident record is also creating...

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incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

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CSDM for future implementations

Hi Team,I am trying to align CMDB with CSDM framework , I have created business capability, business service, business offerings , application service and linked CI's manually.OOTB incident is displaying only service , offering but I have added a cus...

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Resolved! Knowledge article headings - what to do?

I recently tried to figure about something similar but I'm not sure the one answer there is correct, so I'm just going to try again: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community ---------- In this article: Guidance on ...

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Knowledge Management

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

COE Security Policy - HR Admin Access

When viewing a COE Security Policy record, users with the sn_hr_core.admin role aren't able to see or set the value of the COE field, which is just a list of hr case tables. They also don't have the "Insert a new row..." option to add a new group to ...

Question

Embedding E-Signature into Existing PDF Attachment on Incident

Hi Team,Is it possible in ServiceNow to embed a user’s e-signature (drawn or typed) directly into an existing PDF attachment on an Incident record, and update the same attachment with the signed document instead of creating a new one?I am currently u...

Question

Configuring ESC, I want to add quick links that open Topics/categories

HiConfiguring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC qu...

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Service Catalog

Field message disappears (without using hideMsg) when the value of the field changes. Is it a servicenow bug?

Hello,I noticed a strange behavior on one of my catalog items. I have a form, like this in my personal dev instance: When the user changes the "Name for requestor" field, a msg is displayed unter my test field.When the user inserts a value on the "te...

Question

Resolved! How to add translations in the ESC menu items, quick links, and new topics added

Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??

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Service Catalog

Need help to create an AI Agent

I'm looking for some reference video/documentation related to AI Agent.. If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open "" when user searchs for something...

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Need Some Demo Data for Certificate and Inventory management

Request if any one have Demo Data for Certificate and Inventory management. I am implementing a Green field project. I want to do testing on the developer instance.

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