ServiceNow Community

Vulnerability Response integration with Wiz/Rapid7/MDE, and Service Graph Connector

Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...

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Yes No activity

Hi,Yes No activity is missing in one instance and available in other instance. Can I know why it's missing

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why templates list not showing

Hi All,Kindly suggest me what might be the issue here.I have 4- response templates on Incident table. can some one please let me know why templates not showing in list ?INC Template UI Action: sn_templated_snip_message_template (OOB Ui Page) funct...

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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Dynamic Population of Lead Architect Select Box

The Lead Architect field should be populated dynamically with relevant users from the IT Architecture Chapter. Only active users with the title containing “Lead Architect” will appear in the list. The list updates automatically based on form changes ...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Resolved! Dot Walking to a parent field within an HR Template

Good morning! I am currently using an HR Template to generate fields within a Document task when it is created - I am now trying to add the parent/HR case "opened_by" field into this document task short description. I figured I could do this via a ...

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Authority Document workflow

We have a requirement to enable option to check applicability of a regulation and then it goes to two level approvals on authority document record. To achieve that we are thinking to create a custom workflow, is it recommended to have that workflow c...

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Authority Document

We have a requirement to have a workflow to check applicability, approvals, reviewers. on authority document record. Is it recommended to have that workflow created? Any rcommendations?

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See how long HR Cases were in the Awaiting Acceptance State

Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Delete Knowledge Feedback Task

Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...

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Problem with de-duplication remediation

During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...

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Ask the Experts: ServiceNow-to-ServiceNow Integration Methods

Join Ask the Experts host Allen Andreas as he welcomes ServiceNow MVP Harneet, an expert in ServiceNow-to-ServiceNow Integrations, to explore the various methods that are available to you to help maximize your investment and level-up your usage of th...

Event

I want to delete the [Reply] and [Forward] buttons in the activity in CSM/FSM Configuration Workspace.

I am currently using the CSM/FSM Configuration Workspace. I want to delete the [Reply] and [Forward] buttons in the activity column of the record information. It would be very helpful if you could let me know.

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Agent Workspace
Customer Service Management