ServiceNow Community

Email Receiving on PDI

I have set up my email account successfully on my PDI. Tested connection and it is working fine. But when I to send email to PDI for my inbound action, gmail says address not found. I have checked email properties. I cant seem to figure this out.

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Bring multiple column values into reference field

Hi,I have a requirement where we have a new team field on an intake form which is a reference field. This field is being referred to HR Profile table and the user wants that it when clicked on this field for making a selection they should be able to...

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Pre-Notification for Password Expiry to users in Teams and VA Chat

Hi Team, I want to configure password expiry notifications sent to users like 3/7/15/30 Days before in Teams and NAVA Chat, where my user records are in other system. We are getting them using LDAP. How to configure this.Please provide any detailed s...

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spModal with buttons: How to define functionality when a button is clicked?

Hello,I have an spModal with two buttons. I would like to display a message to the user when the "Agree" button is selected, and a different message when the "Disagree" button is selected. In addition, if the user closes the modal by clicking the "X"...

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Resolved! issues with IF branch and currency field in flow designer

Hello, On my form I have a currency field ('Amount') and in the Flow Designer I added an IF branch. I have different scenarios such as: IF (Amount) GREATER THAN or is 100000(Amount) LESS THAN 150000{do stuff} ELSE IF (Amount) GREATER THAN 500000{do...

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Why can't I see "Sys ID" in UI Builder, in my Look up data source, as a field in Return fields?

Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Keep in mind that the column sys_id is available, but not visible in back-end. Any ideas how I can make it show in the UI Builder? G...

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generating a PDF document with flow

I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...

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Get Catalog variable value from a widget

Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...

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How to generate and attach an Asset Handover PDF from after acknowledgment through portal

Hi Everyone,I have created a custom widget on the Service Portal where the user can acknowledge an asset (for example, confirming asset handover).Now I want to generate a PDF of that acknowledgment form (Asset Handover document) automatically once th...

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I want to use the pdf document template to create a pdf where i want to pass the fields dynamically

I’m using GenerateDocumentAPI to create a PDF from a document template. The API requires a recordId from the template’s table (for example, a Case record) to map and fill merge fields.My use case is different: I already have the values (from an integ...

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Annual CMA re-certification requirements

What are the annual CMA re-certification requirements, specifically the 'thought leadership' requirements? What do CMAs need to do each year to remain certified, and how are their thought leadership contributions assessed and/or verified? Is ther...

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How to get previous value in Email Notification Message HTML body

Hi Connections, i have a requirement where i have to show previous and current values in the message html body on email notificaiton, I'm triggering this notification via event when there is an update on the record. Here i have so show previous and ...

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Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

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Resolved! Generate multiple PDF reports at once from List View

I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF" button.In the PDF I want details from Case table and survey table. Can someone kindly help me on...

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Add URL parameters using catalog client script without reloading the form

Hi All,I am trying to append a value of a URL using on load catalog client for a order guide. My requirement is I need to have a parent catalog variable value appended in URL when user clicks on next button in order guide. I wrote an on load client s...

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