ServiceNow Community

Adding Custom Action Buttons to the HRM Todos Summary Widget

Hi Community,We all know that the standard Employee Center / HRSD To-do widget architecture is powerful, but it can be overwhelming to customize. The hierarchy usually looks something like this:hrm-todos-summary -> hrm-todos-line-item -> task-configu...

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REST API Explorer: I have to give the POST method url for submiting the catalog item request form

Hi Team, I have a requirement to give the POST HTTP link for submitting the catalog item request form,I have tried using:Namespace: sn_scAPI Name: Service Catalog APIBuy Item (POST)sys_id: (Given sys_id of catalog item)In Raw Data:{"sysparm_quantity"...

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Resolved! Flow Designer Email Trigger Issue for SLA Warning

Hello Community, I have implemented a Flow Designer flow to send an email notification when an SLA is nearing breach. Below is the high-level structure of my flow:Trigger: SLA Task (task_sla table)Action 1: Lookup Records (to fetch Case details)Actio...

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Get Catalog variable value from a widget

Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...

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SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

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Network table

Hi I would like to store the Public IP address of the network devices without creating a new custom field, please suggest me some way to achieve this.

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User changed the incident state to resolved without filling mandatory fields

Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.

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Client script not correct

I have two fields 'var3' and 'var4'What i want is that when the user selects an option on Var3 then on var4 only those related options should appear. So basically, theres 2 fields both it various choices, but there are some that when selected the var...

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Claim following a RITM

Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...

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I want to get the ritm varaibles and then from the varaibles i need to get the referenced varaibles

I want to get the ritm variables and then from the variables i need to get the referenced variables and then i need all the fields from the referenced record , but this script i giving only the variables from the RITM. It has to be for mu;ltiple RITM...

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How to remove Related List from Workspace

How do I remove these 2 in CSM workspace. I cannot find it in the list

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Record is being aborted on update but there is no abort BR on the same table. How it is possible?

Record is being aborted on update but there is no abort BR on the same table. But there is BR on different table which is not linked to the table. How it is possible?

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Transform Map: How to display a custom error when a coalesce field is empty?

Hi everyone,I’m working on a Transform Map where one of the fields is set as coalesce.I would like to show a custom error message in import_log when this coalesce field is empty in the source data.I tried adding this check in the onBefore script: if ...

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MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2. When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

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Wait for condition script in the subflow

Hi, I have a requirement like RITM creacte sctask, need to wait until myself or some allowed users updated the worknotes where i created a flow action to return worknotes updated is true or false -- which is working fine , it returns true or false as...

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