ServiceNow Community

CSDM, Escalation, and Who Supports It (Dynamic CI groups and separation of responsibilities)

CSDM is by far, simultaneously the most confusing thing and yet the most obvious thing. We are trying to implement it at my University and I have trapped myself in a logic hole and am not sure how to get out. Our plan today is to...(1) Adding the Ser...

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Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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How does ServiceNow Model Your Data? (ServiceNow Foundations #4)

Watch ServiceNow Foundations video series Everything in ServiceNow Is a Table — Here's Why That Matters If you want to become a better ServiceNow developer, start by understanding how the platform handles data. The key concept is simple: everything...

Article

How to config/disable the bulk update from HR Agent Workspace

Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...

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Human Resources Service Delivery

How do I select which columns appear in simple list component?

I'm currently building a new default landing page, I'm trying to display specific columns in the view. I see under the simple list properties there is a Columns field that opens the bind data page but I'm sure how to select which columns to display....

Question

Restrict Access to Change Request records in SOW

Hello,Our change request process is very customized and if someone were to submit a request via SOW, it bypasses all of our business rules, mandatory fields, etc.. The product owner is wanting to lock down access to change management in SOW until we ...

Question

Resolved! Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

Question

Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

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Resolved! Received instance activity warning in the middle of upgrading the instance

My PDI dev284484 has been in the midst of an upgrade. And today, I received a PDI inactivity warning. It seems as though this upgrade is stuck in progress (it has been several days), is the only remedy to release it and request a new one?

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Got 10 Minutes? Help Us Build Smarter Knowledge Management Metrics!

We’re cooking up something new—a consolidated performance metric for knowledge management. We need your help with a few questions. Like: What makes a knowledge base truly effective? Which performance measures matter most to you? Our quick survey (j...

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KCS
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Resolved! Issue with making List Collector(Glide list) fields readOnly in variable editor

I am trying to make all variables readOnly in the variable editor. To achieve this, I used the following approach: Used the method: g_form.setVariablesReadOnly(true); in an onLoad client script. All fields became read-only but not the Glide List (Lis...

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GitHub access source control for zurich PDI instance

Hi Team, I am using Zurich PDI, and I want to access GitHub Repository thru Source Control for needit application. But I am not able to see anything related to source control in Studio or in outside studio. Pls advice.ThanksPravin

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Issue : Assigned To field is getting auto-cleared on Work Order Tasks

Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...

Question

Resolved! CIS - FSM Certification ?

Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...

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