ServiceNow Community

License for service_desk_user required or not ?

I’m reviewing a custom requester-style role in ServiceNow called service_desk_user and looking for community input around licensing.The intent of the role is lightweight access — submitting requests, viewing records, and interacting with the Service ...

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Reset form controller in ui builder

Hi everyone. I have a modal with a form using a form controller . After saving (create) the first time - it is linked to this record, no matter what I do. The isNew flag of the form controller remains false from that moment on... I tried resetting...

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Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

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How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

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Dashboard
Performance Analytics
Reporting

CSA EXAM

Are there any tips on this CSA exam to pass? I really don't want to repeat this exam since i have to pay another $300 to retake. I am trying to go over what i have learned so far, but i feel i am missing something. Are there sample CSA pre test quest...

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Why Process Automation Designer Cannot Be Leveraged in PDI?

Hi Team, I have a requirement to explore and learn Process Automation Designer. As part of this, I attempted to install the required plugins in my PDI. However, even after installation, I am unable to see the Process Automation Designer option. Is th...

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Resolved! Can a catalog item be used by multiple service offerings

Hi, How can I use the same catalog item, say Requesting access to a Business application for multiple Business applications under the multiple business service offering. In the diagram below, I have multiple service offerings, one per country, I want...

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Forgt the username and password for csa ebook

I forgot my username and password for my csa ebook and my registered mail id is 23102073@rmd.ac.in

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UI Actions for one custom workspace have disappeared after upgrade to Xanadu

When upgrading from Washington to Xanadu, one workspace's UI Actions have disappeared. All the UI Actions appear in the ui_action table, they are all marked to formulate in Workspace and all are in the declarative action table. I have checked the upg...

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Unable to access the Zurich delta exam.

Unable to access the Zurich delta exam. Should I pay CPM fee every year in order to access the delta?

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HR task is created of type collect employee input, saying invalid or not authorized in portal

HR Template:And when task is created only it should assign to assignment group but assigned to is also assigningflow:i had to give additional details in task because they are not invoking with template invoked@Mark Manders Please help

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Can someone explain how to use the Now SDK CLI to build and deploy apps in ServiceNow?

Hello everyone, my name is Dheeraj Sudan. I’m based in the UK, working as a software developer, and I co-run a tech-focused start-up with my wife, Meenu Hinduja. I’m trying to build and deploy apps using the Now SDK CLI. Could other members share th...

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Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

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Relationship Between Service Offerings and Commitments in ServiceNow

Hi community, good day. I have a question regarding the relationship between Service Offerings and Commitments in ServiceNow. I want to understand how these two are linked to each other. As far as I know, this linkage appears through a related list, ...

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Updating Historical Actual Costs

Hello ServiceNow Community.Previously we were not using rate model to calculate actual costs on resource plans in Yokohama SPM. The rate model was set to the default $50. The correct rate model is now set on the project record. Using the related l...

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