Service Operations Workspace

[Darlene York]

How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace?

Thank you

[Dr Atul G- LNG · Accepted solution]

Hi @Darlene York 

I’m not sure about your specific use case, but there is a purpose for having a Submit Request button in the Workspace. For example, if a user is unable to raise a request through the portal, they may contact an agent via phone or chat, and the agent can raise the request on the user’s behalf.

If we disable this option, how will an agent be able to raise a request on behalf of a user?

Also, end users typically don’t access the Workspace directly; they usually raise requests through the portal.

If I’m missing any context or specific information about your use case, please share more details so I can better understand and guide you.

[Darlene York]

You make a very good point.  Thank you!

[Dr Atul G- LNG]

Keep learning!! mate

[Ankur Bawiskar]

@Darlene York 

screenshots please which button you are referring