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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Resolved! I cannot see icons in the Now Mobile app for catalog items

I set up the Now Mobile app recently and all of the catalog items had the default 'no icon' image (picture frame with a line through it), so i applied a couple of icons to test the design. The picture frame disappeared and left a blank space when bro...

  • Question
  • Service Catalog

UIページへの遷移を行うためのURLについて

Notificationの本文に以下のmail scriptを使用して、UI page（$pwd_change）への遷移URLを作成しました。送信されたメールのURLをクリックすると、UI pageへ遷移するユーザーとトップ画面へ遷移するユーザーがいる状況が確認されています。この遷移先が異なる原因と、全てのユーザーがUI pageへ正しく遷移できる方法について、ご教示いただけますでしょうか？ var url = 'https://'+ gs.getProperty('instance_name'...

  • Question

Props in UI builder

Can anyone explain why in 1 of my pages it has the props of record sysid and user sysid whereas in the other page it doesn't? Any how do I add them both to my other page. Im quite new to UI builder

  • Question

List collector field information on Variables section

I have 2 fields on RTSK variable section, and both are list collector type.1. Service Offering 2. Select source firewall rule group When i click on service offering field value in the variable section, i can see the related information as below But, ...

  • Question

ServiceNow Support Page

I am unable to contact the ServiceNow Support team. I am getting this message: Sorry, you can't login with this ServiceNow ID To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you ...

  • Question

Resolved! Once Request is created from the incident close the incident

OOB there is a ui Declarative action called Create request in the incident table for Sow.once clicked on it it asks which catalog item you want to order once you select and submit it creates one request.My need is once a request gets created it shoul...

  • Question

Deleting records no longer needed from "cmdb_software_instance"

I'm trying to remove records in the "cmdb_software_instance" where two rows indicate that a device has two versions of the same application, but I want to delete the row with the oldest version of that application. Similarly, I want to remove rows wh...

  • Question

Security Patch Notifications

How do I change the recepients of Change Request emails?  They are going to a distribution group, but I don't know where to go to remove the distribution group.  Thanks, Anthony

  • Question

ServiceNow FSM end customer notification

Hi all I'm looking for the customer notifications on change of state.when the user raised the case it is going to FSM and then work order creation and task assignment ,agent assignment ,dispatch ,work completion ,for all these the end user who raised...

  • Question

Hide Goals in strategic planning workspace

Hi All,  Appreciate your help here. I am trying to hide the Goals icon in strategic planning workspace.  After you click on the portfolio plans it appears on the left side panel. I tried using the show/hide module which is on the section below. But, ...

  • Question

Data Manager Policy question

Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...

  • Question

How to add Virtual agent panel in workspace?

Hi Everyone,       I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...

  • Question
  • Virtual Agent

[Flow Designer] Approval Names are showing even its not supported

Hi,  I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designerFor some reason in our instance, it showed up again. Do you have any...

  • Question

ServiceNow Academy

Hi All,I am new to developing.   Am nearing completion of the Associate Application Developer Training (Free) All has gone really well until now. I am in the latter part of the "Flow Fundamentals" course (8hr 8 Mins)More precisely, I in the "Create a...

  • Question
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