If you're evaluating Service Exchange or getting ready to onboard a connected organization, one of the first questions that comes up is usually around security — how data moves, what's protected, and what each side is responsible for.   We've put tog...

In the Xanadu release of Service Bridge, we added a Consumer Pre-Flows feature that allows Service Bridge consumers to introduce a flow for controlling when Remote Catalog Item / RRP request data should be synced to the providers instance. The new Fe...

This article will provide answers to frequently asked questions about Technology Provider Service Management (TPSM).  If you have a question that is not answered, please post in the Technology Provider Forum.   Getting Started   What is Technology Pr...

The Technology Provider Service Management product SKU entitles a license holder to the Customer Service Management and IT Service Management products plus four additional value-add Technology Industry applications:       Customer Success Management...

For those of you who are considering upgrading from version 1.x.x of Service Bridge for Providers or Service Bridge for Consumers  please bookmark and follow the Upgrade Guide (KB1700387). This knowledge article contains important information and ins...