ServiceNow Community

Best Practice when adding a template to the Project Planning Page

I'd like to know if someone has worked out the best time to add a project schedule template to the Planning Page in Project Workspace. I think I found a solution but would like your feedback. When a project is converted to a demand:It pulls over the...

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Project Portfolio Management

Enable and configure the Financial Services Service Selector in FSO

Overview: The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-resolution. Have your agents spend less time navigating forms and ...

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Resolved! Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

How to bind a data source to a filter component immediately - UI Builder

Looking for any help with binding a data resource to a filter source. I have a data resource that I use to look up records. I have a filter component and in the "Filter source", I bind @Data.look_up_records.results. When I try to use the filter compo...

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Resolved! Status report on Strategic Planning Workspace

Hi everyone. We have a request to make the project status report available on the Strategic Planning Workspace, without the need to enter the Project Workspace view. To be more specific, I'm talking about creating a new tab on that panel on the right...

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ServiceNow for Healthcare: Unifying Voice and Workflows for a Better Patient and Provider Experience

Voice and workflow should work together in healthcare.When they don’t, visibility drops, tasks fall through, and teams carry unnecessary strain.Join KeenStack and 3CLogic on February 26 for:ServiceNow for Healthcare: Unifying Voice and Workflows for ...

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Virtual Agent - Filter KB By Category

Hello Team! I know how to use Contextual Search, but what if I want to filter the results even more granularly? For example, if I have a category named "Word" in a Knowledge Base containing articles about Microsoft Products, how do I pick up only kno...

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Approvals SLAs or OLAs

Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards

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Managing Container Vulnerabilities Through ServiceNow modules - The KVA-SBOM-SAM way

Contents IntroductionHow Kubernetes Visibility Agent(KVA) Discovers Your K8s ClusterWhere Aqua Trivy Steps InExtracting the Software Bill Of Materials (SBOM)Connecting It Back to the Software asset Management (SAM) LayerThe Big Picture Introduction...

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Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

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2026 Columbus SNUG: Call for Speakers, Hosts, and Sponsor

Hello Columbus SNUG Members! We are excited to be planning the next Columbus SNUG and are looking for customers who want to host, present or be a part of the planning community this year! You can reach out to me by emailing me at chelsea.nguyen@ser...

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Resolved! Deleting assessment templates from Assessment workspace

Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...

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How to have a RITM "URI_REF" notification link point to SOW instead of the Next Experience UI?

I am creating notifications on RITM tickets as they are inserted. The notification will send and email to all assignment group users of the ticket. The body of the notification will include a link to the RITM ticket. I would like for users to click t...

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Environment Variable Automatic population

Hi, I am working to set up the cmdb configurations. Requirement is to auto populate "Environment" Field. But we did not get any specific conditions from our customers. Can anyone guide on what conditions we can define the environment field as Dev/Te...

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Resolved! How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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