ServiceNow Community

Use Update set to deploy content library (News, Banner, etc)

Hi all How can I capture content definitions (News, banners, Rich text, etc.) into an Update Set to move them between different instances? It's possibile? Regards

Question

Fixing “The Data source response processor only supports sys_attachments” in custom feed for TISC

When configuring a custom feed (e.g., a REST-based integration that ingests indicators/observables into TISC table), the run fails with an error similar to: Encountered error running the integration. Error: The Data source response processor only s...

Article

Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

Question
Change Management

How to add Firmware Version for IP Routers during Discovery?

Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...

Question

Resolved! When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

Question

Guided Tours Risk assessment - Tour abandoned

Hi, I´m trying to create a guided tour for the ARA Risk assessment starting in the Risk portal, everything works perfectly until I open the actual assessment.After that all Callouts into the page end up with the tour abandoned error. I have a multi...

Question

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back! ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us t...

Event
In Person
workshop

We want to bulk register members to the inquiry watchlist

Dear ExpertWe've received a request that it's cumbersome to set up each relevant person individually on the watchlist when submitting inquiries from the employee portal, and they'd like us to find a solution.Inquiries are submitted by system owners t...

Question

risk statement Duplicate “Related Risks” displayed in Compliance Workspace (OOB behavior)

Hello teams, Please i need your help on this : In Compliance Workspace, on the Citation record (example: RS.MA-01), the Related Risks section displays the same Risk multiple times.Observed OOB behavior:A Citation is linked to N Control ObjectivesA Ri...

Question

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

Article
project workspace

How to edit Compose section in SOW

Hello,Does anyone know how to edit compose section, i want to add a field below worknote and comments, but not able to add

Question

Resolved! How do I change my name on Community portal.

A Simple question, seems I cannot find answer to it. I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...

Question

Resolved! Is it possible to clone the DEV instance in a System that is ON-Premises

Is it possible to clone the DEV instance in a System that is ON-Premises. Where the databases are maintained by the internal team not by Servicenow. How to do it ? and How much time it will take to complete the activity.

Question
Policy and Compliance Management

Resolved! Level Wise Smart assessment

Hi,I have a question related to smart assessment.In smart assessment I added multiple sections like Level 1 and Level 2.Each section contains multiple questions.Now I want that the user may able to access level 2 only when the user complted the whole...

Question

Resolved! Changing the View for a user record in Service Operations Workspace (SOW)

Hello all, Can someone help figure out if it is possible to change the view for a user record in SOW?Currently, the view used when opening a user record through SOW is "Default View". I'm wondering if there is a way that we can change this view to an...

Question