ServiceNow Community

Business rule not working to prevent serial number in a request form

I create a business rule, which needs to prevent a serial number in a request that already exists in a table. Business Rule is not working. Attached the screenshot.

Question

Resolved! E signature template mapping with the HR or document document

Hi Everyone, I just wanted to understand how e signature template is mapped to task.I can see we can give the task type as e signature an attach the e signature template but i the esignature templated we are not specifying any document template. How ...

Question

Send survey in now assist virtual agent after any interaction with virtual agent

Hi Folks, I have a requirement where I need to send the survey on Now Assist Virtual Agent after any interaction is done on virtual agent. User should be able to take the survey from within the virtual agent. Can anyone help me if that is achievable ...

Question

Type field in Emergency change

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

Question

Do we have below password age options or settings available in ServiceNow ?

Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B

Question
compliance

I want to restrict the popup message when someone exits the form without submitting it.

Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !

Question

Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

Question

MID servers down after upgrade

Hi All, We’ve observed that several MID Servers are currently down following the recent upgrade. To address this, we plan to reinstall the MID Servers. Could you please advise on any precautions or key considerations we should keep in mind during the...

Question

How fix : Idp redirection not working

Hi All,Kindly let me know how to fix Idp redirection and redirection has to be done automatically .but here redirection not happing to Microsoft Login page. when I'm clicking in "X" mark, it is giving error message after Configuring at AzurePlease ...

Question

Alert is created even though no event rule is applied

We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...

Question

How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

Question

Email Notifications not run in Production instance

Hi all, perhaps im new user here in forum. Any idea why email notification is configured correctly and works in test instance, but in Production instance, no emails are sent? What’s the most common overlooked setting?

Question

Cloning a Self-Hosted ServiceNow Instance with MariaDB

Please note that the below is a high level plan on how to plan for the on-premise/self-hosted cloning of production to the lower environment. Please work with your ServiceNow support team for the detailed steps.I have been working with a customer and...

blog

Resolved! DemoHub application not present on my demo instance

I have just zBooted my demo instance, which is on Yokohama. The DemoHub application does not seem to be present. I cannot find it in the Application Manager and ironically the instruction I find online say that I should navigate to DemoHub (?!?!?) A...

Question

Publishing Achievements

This is not a question, but more advice as I have to remind myself every time how to do this. DOWNLOADING BADGES & CERTIFICATESThe easiest way to download a badge or certificate that you might want to share (for example in your CV or LinkedIn), is to...

Question