ServiceNow Community

Custom HTTP REST API Discovery with Two-Stage Authentication

Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...

Question

Issue with Visibility of New Fiscal Period in Incident Table

Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...

Question

CMDB Health “failure threshold reached”: What it means and what to do about it

If you’re seeing “failure threshold reached” or a “Max Failures” status on your CMDB Health Dashboard, you’re not alone. This is one of the more common CMDB Health messages, and it tends to catch people off guard because scoring simply stops without ...

Article

Option to transform or download only updates within a update set using the Now-SDK

I was curious if there was any now-sdk transform or now-sdk download options where it would allow you to download only updates etc. that are in a certain update set? With sandboxes requiring an additional purchase it would be nice to have a way in wh...

Question

Process Mining in Minutes — Minute 4: HR Service Delivery - Resolve non-critical HR cases

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...

blog

reCAPTCHA notification

Hello Expert,We have a form widget that includes reCAPTCHA. However, we constantly receive incidents from our users indicating that they can't submit the form when the reCAPTCHA expires, resulting in the error message below. I would like to get your ...

Question

"Value of field record is not a GlideRecord" when updating Parent in Change Request

Hello Community,I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I getV...

Question

Unexpected Dropzones and Widget Created on “Service Catalog” Page When Moving Widgets

Hello Everyone, I’m seeing some strange behavior on the Service Catalog page and I’m wondering if anyone else has experienced this.Whenever I move, remove a widget on the Service Catalog page system automatically creates new dropzones and widgets. ...

Question

Resolved! Creating a Story from a Demand - copying data

Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...

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Knowledge Article Question

Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?

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How to change color of "All knowledge bases" categories number circle color in esc portal

How to change color of "All knowledge bases" categories number circle color in esc portal check below screen shot This is the link to it https://instancename.service-now.com/esc?id=kb_view2

Question

Model category is not updated in asset

Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?

Question

CSM Essentials Zurich -

Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?

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Customer Service Management

Invitation to ServiceNow Knowledge 2026 (K26)

Dear All,We are excited to host our AI solutions showcase along with a customer meet-and-greet at Booth #5410 during the upcoming Knowledge 2026 (K26) event.We warmly invite our valued customers to visit our booth and join us for a privately hosted ...

Article

Custom Search widget created in ESC Portal routing to Catalog builder view or backend view

Hi i have created a custom Search widget in a custom APP scope, which contains custom Search Application and Search source in AI Search with ESC PortalSearch Source on catalog items table to suggest catalogs created within custom scope, which gives ...

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