ServiceNow Community

Make Your Catalog Items Smart 🤖 Auto Fill Reference Values | Exclude Script Include Usage

Hello Everyone, Make Your Catalog Items Smart Auto Fill Reference Values | Exclude Script Include Usage! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utiliz...

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Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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Tokyo

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.

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Flow designer - ability to revert to previous versions

Hi All, we are trying to implement a requirement using flow designer. while working we don't find a way to revert the flow back to previous versions! Any one has any suggestions on this? Thanks, satheesh

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Best Practices
Instance Configuration
Scripting and Coding

Resolved! Predictive Intelligence Similarity Solution Enable in Platform UI

Hi All, Solutions built using Similarity Framework are available in Agent Workspace. How can they be made available in Platform or Native UI? I could not spot a way to activate the same. Thanks, Vinitha

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Predictive Intelligence

Customer Watch List entries automatically added to the "To" line in Major incident workbench

Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?

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notification

Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...

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ServiceNow Exchange: Platform Academy - NowAssist for Catalog Generation in Catalog Builder

Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Kno...

Event

How to add filter for field type Document ID

Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...

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I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...

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Change Management: Create case from change request

Hi Everyone, Based on the link provided below, a case is created from the change request. However, I would like to identify where exactly this logic is implemented in the instance. Is this implemented through a business rule, a client script, or a fl...

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Change Management

ServiceNow Exchange: Employee Experience Office Hours

Join these monthly office hours to connect with the ServiceNow product and engineering team for live Q&A on the Employee Experience product suite, including Employee Center, Now Mobile, Browser Extension, Kiosk, Microsoft 365 integrations, and mor...

Event

I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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Mastering CI Classification and Reclassification in ServiceNow CMDB

IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...

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Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

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