ServiceNow Community

Why customer would potentialy use other models

Dear all,During my exploration of Now assist and Agent AI, I have seen that users can potentially use theire own LLM model instead of the ones embeded into serviceNow.I have a wierd question about this . Why customer would need to use their own model...

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Is it possible to provide URL for the checklist?

Is it possible to provide URL for the checklist?In general on catalog task or at any place we called checklist, name and checkbox and add or deletion option will be shown, however I want to provide some URL beside to name to show what action we need...

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VR Request Extension not working

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happ...

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How to enable “Preview Email” option in Workspace list for sys_email table like Native UI?

Hi everyone,In the Native UI list view for the sys_email table, there is a “Preview Email” option available in the list context menu. This allows users to quickly preview the email content without opening the full record.However, in Service Operation...

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Summary Artigos/Posts publicados nas redes Janeiro/2026

Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca de conhecimento, a riqueza de informações (gratuitas) e documentação disponíveis, e a disposição das ...

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Knowledge Management - The Article Template Preview show only for kb_manager & kb_admin

Hello Friend,I have created a Knowledge Article Template. Everything works for the kb_manager and kb_admin roles, but not for the knowledge role. When I impersonated a user with the knowledge role, I received the following error: Regards,Hong

Question

Script for a Scripted REST API to create REQ and corresponing RITMs from external systems/agents

This isn't a question instead it's a code suggestion for all those developer who're looking for a agent to do their job of creation of a REQ/RITM. This Scripted REST API accepts a POST JSON body, reads which catalog item to submit, uses CartJS to su...

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Resolved! FSM Workspace - AWA

Team, Good Day. Need help in understanding the availability of AWA with FSM Workspace. if "Yes" -> How to implement AWA within FSM Workspace. Thanks in Advance. BR, Nidhin Mohan

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Automated Bulk Data Import from Excel Using Service Catalog

Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...

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Asset Management
Request Management
Service Catalog

Adding sentiment component to SOW title bar

Hi, In a development environment we have the sentiment displayed in our service operation workspace incident record title, however in the higher environment which is configure the same, it isn't showing and isn't visible in the ui builder. Does anyo...

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Resolved! HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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I want to order the CITEM quantity more than 10, and also need to use the Cart functionality.

I have a new requirement where users need to order a catalog item with a quantity greater than 10. Currently, we are using the cart functionality, and there is a limit of 10 choices. For our process, we need to implement some customizations while sti...

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Resolved! Default project document templates - where do they live?

We're looking to get started using document templates through the project workspace and can't seem to figure-out where the default templates live in the system. I would expect that they could be found under Document Templates / All Document Template...

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Doc Template for Project Status Report

Hello,I have created a document template in the Project Workspace to generate a status report. However, I am unable to capture the document template in Update Sets. There is an option to export the document template, but I am unsure where to import t...

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Project Portfolio Management

Problem: Report Creators requiring ITIL to view their reports

We have an ongoing issue where users who can build and share reports and Dashboards are really great at building such, but really dont have a handle on proper ways to share such. Many times, the creators share to ITIL role, thinking they will be shar...

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