ServiceNow Community

Resolved! When did the HAM User role get implemented?

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

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Does GlideSysAttachment honor ACLs on the attachment table?

Hi,I'm seeing strange behaviour on my instance, or at least behaviour I wouldn't have expceted. I have a scheduled job that pulls CSV files from a MID server and attaches them to a data source, where they get imported and transformed. To do this, I f...

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The Solution Plan – A Key Deliverable for Solution Architects

If you’ve been following this blog series, we’ve already talked about the role of the Pre-Sales Solution Architect, their responsibilities, and the inputs they need to build a solid proposal. Now let’s talk about one of the most important outputs of ...

blog

Service Operations Workspace knowledgebase for fulfillers

I am an application support and have got a task to create a KB on how to setup Service Operations Workspace for fullfillers.Points to cover:What do you see.How to setup - My ListWhat options are available.Advantages to use SOW.

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STARTSWITH Query vs CONTAINS Query

Hi all, my question is: why does ServiceNow default to a STARTSWITH query as opposed to a CONTAINS query? For some background:We often hear complaints that users cannot find what they're looking for when using reference variables on the employee port...

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AI Control Tower: An Executive View on AI Governance

A Unified PhilosophyArtificial Intelligence today is both a promise and a challenge. Enterprises are experimenting with countless models, datasets, and AI systems across different teams, platforms, and vendors. While innovation is thriving, the absen...

Article
Governance
Responsible AI

Declarative Action to Open Form

Hello, I have a scoped app that has a tab where I created a declarative action as a client script. I then added the script below in order to open a form. The issue is that it not only opens the form with a tab next to the case, but I am also openin...

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Report @mentions with comment text and ticket number (Incidents & RITMs)

Context:Right now, when someone @mentions me on a record, I only get an email like “You have been mentioned in the Incident record INC0100444,” but the actual comment text isn’t in the email preview (screenshot attached). I’d like to build a report t...

Question

UI Builder JSON Objects within chrome_toolbar

I'm trying to show/hide icons on the Workspace LHS toolbar based on some conditions (not roles) but cannot find any documentation on what objects are available. I have seen the following "condition" object "condition":{ "tableD...

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Resolved! Platform Analytics - Unable to Select Table when creating a "List - Simple" data visualisation

On the configuration tab, the default task table is set as a text placeholder but if I try to select any other table, there are no tables returned as per the screenshot: Platform Analytics version 4.2.6

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Data Visualization
Platform Analytics
Platform Analytics Experience

How to add Knowledge Base view (not list view) and Create Request into Service Operations Workspace

We are using Service Operations Workspace (SOW) and want to extend the left navigation.For Knowledge: instead of just showing a list view of kb_knowledge, we’d like to open the full Knowledge Base homepage (with tiles, subscriptions, featured content...

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Unable to access Creator Studio

Hi Team,I am unable to access Creator Studio in my PDI. When I click on Creator Studio, it shows the below message. Could anyone please suggest what can be done, any pointers would be helpful. Thank you! Regards,Gopikrishnan

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Resolved! I want to love to have your suggestion on this course : - advanced scripting and develop from udemy

This course contents are present in the web page screenshot attached...kindly see the screenshoti am in the procees of learning scripting is this course enough or suitable?if you have gone through this coursesome time agoi would love to hear your exp...

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Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge : sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

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