ServiceNow Community

Watch List for Universal Requests

We have implemented Universal Request. However, our teammates have lost the ability to add members to the Watch list. Does anyone know how we can provide the ability to add watchers for URs associated to an HR case from the ESC?

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How to Configure Personal Authentication for ServiceNow Integrations (Azure DevOps Example)

Hello Community, Here’s a practical guide to setting up Personal Authentication for ServiceNow integrations, using Azure DevOps as an example of a 3rd party system. This approach ensures that records are created under the identity of the logged-in us...

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ServiceNow for Microsoft 365アプリをTeamsに設定したら、Portal画面が表示されない

ServiceNow for Microsoft 365でPortalが開けずエラーが表示されます原因と解決の機会を知りたい。エラー：「ユーザー認証中にエラーが発生しました」ーーーーーーーーーーーーーーーーーーーーーーーー考えられる原因は、以下。・Azure Portalのアプリにインストールした[SSO and Activity Notification]のAPIの要求の値[TeamsActivity.send]を削除。（権限が強いため一時的に削除）・カスタムポータルの埋め込みを実施。ESCポ...

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Virtual Agent

No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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Control frequency

I understand that when entering an individual control the Control Frequency field represents how often the control needs to be attested. If that's the case, then where do you document how frequent the control needs to be executed? I think it is very ...

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Microsoft System Center License compliance support and configuration on ServiceNow SAM Pro

Microsoft System Center is a suite of enterprise-grade management tools developed by Microsoft. It is designed to help businesses manage and automate their IT environments efficiently. System Center provides a range of capabilities for managing vario...

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how to integrate demand state and stage on the same visual task board

Hi community,I hope you are doing great. i have a requirement. currently I am using VTB to manage my demands and delivery. So i grouped by stage, here is what I have. In addition, I have a further request. demand has bunch of state of its own, which...

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How to connect from a virtual agent to a live agent

I would like to connect from a virtual agent to a live agent. Currently, by clicking the button at the top right of the Now Assist screen and then clicking "Contact Live Agent," I can connect to a live agent. ↓ However, I would like to tri...

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How to add serial number in the click of Preview Icon

Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM. Thanks

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Principal Class via CI Class Manager

Hi, I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager? Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Princ...

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Performance Best Practices for Server-side Coding in ServiceNow

< Previous Article Next Article >Optimizing the Service Portal Typeahead search widget Performance Best Practice for Before Query Business RulesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are ...

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Scoped App Development
Scripting and Coding
Service Portal Development

AI Agent Training?

@Victor Chen I noticed that the AI Agent Studio, as well as the Now Assist interface, allows you to give a Thumbs-Up or Thumbs-Down to the AI Agent's answer. How does this feedback system work with the AI Agent? Can you train the AI Agent?

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Agent mobile application

Hello everyone,We have a requirement that we need to open a record in agent application when user click on that record URL.I know we can achieve this with help of MobileDeepLinkGenerator API.But is there any possibility that the record browser URL wh...

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Exporting the report into excel is slow only for a particular user

Hello, While exporting the particular report into excel is very slow and this is happening only for a particular user. Could you please help if any one has idea? Thanks in advance!

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Regarding chat blinking icon style configuration

Hello, I have a chat blinking icon style configured on Number field on Task table (which we don't want to modify as its linked to many other things in our instance).Its value is like: It's visible only to the assigned to user of the record when the r...

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