No Schedule option at all in one of my report data

major li
Tera Contributor

Hi Community,

Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!

Have you ever run into the same situation? And how can I start to troubleshooting?

Thank you. 

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12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

@major li 

it should be available, seems an access issue.

if you are not able to schedule from there then

You can use Scheduled Report from left nav and schedule that report

When you see that option and click it basically opens the same Scheduled Report form

AnkurBawiskar_0-1757657426951.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

hi there. I tried your ways. but unluckily not working. I could not find the report in the Scheduled Report. But I when I see the attribute in "Configure Dictionary", I see "javascript:SNC.ReportUtil.getScheduledReportQuery()" in Reference qual.

What does it mean? I have read that all SNC class is unseeable. 

 

@major li 

Did you save your report?

You should create Scheduled Report in the correct HR scope

it's platform level script as it starts with SNC and you won't find it in your instance.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

you are raising a good point. and I checked that I am in the right scope. 

it is so confusing....