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3 weeks ago
Hi Community,
Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!
Have you ever run into the same situation? And how can I start to troubleshooting?
Thank you.
Solved! Go to Solution.
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3 weeks ago
If you could create a similar report from scratch and share it, would recommend to use it. It is possible there are underlying ACLs specific to HR tables that do not allow scheduling the report.
If you want to understand the cause, please log a Support case. If it works by creating a new report and you can share it with users/groups that should be fine as well.
If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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3 weeks ago
it should be available, seems an access issue.
if you are not able to schedule from there then
You can use Scheduled Report from left nav and schedule that report
When you see that option and click it basically opens the same Scheduled Report form
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
hi there. I tried your ways. but unluckily not working. I could not find the report in the Scheduled Report. But I when I see the attribute in "Configure Dictionary", I see "javascript:SNC.ReportUtil.getScheduledReportQuery()" in Reference qual.
What does it mean? I have read that all SNC class is unseeable.
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3 weeks ago
Did you save your report?
You should create Scheduled Report in the correct HR scope
it's platform level script as it starts with SNC and you won't find it in your instance.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
you are raising a good point. and I checked that I am in the right scope.
it is so confusing....