ServiceNow Community

Best practices for Max Runtime for Discoveries Schedules.

Would like to know if there is any best practices to setup the Max run time for discovery schedules?Which number would be a good solution? around more 30% of the time needed?Thank you guys in Advance.

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Need to change text color of catalog's variable in portal

I am working on a ServiceNow Service Portal widget where the default "This field is mandatory" message is appearing in grey.I have already implemented a client script to display the message as an error (red color), but it seems that the portal’s back...

Question

Need to create a report with specific dates

Hello Community, I need your help with the following requirement:I am creating a report for a specific table but in this report i need to show only those records which were created from 21st of last months to 20th of the current month. This report wi...

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Inside CSAT survey it says- you are not authorized or the record is not valid

1)How to delay the CSAT survey email for 2 hours from the time of incident resolution2)If the survey is not filled, then a follow-up notification should be sent to the caller after 5 days from the time of incident resolution. I have tried this requir...

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Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

Article

End Flow button at the bottom right in Virtual Agent Chat.(only on attachment type question)

Hi All, I’m facing an issue in Virtual Agent related to the “End Flow” button, especially in a pre-chat survey (attachment question type). When the user clicks End Flow during the survey, the flow restarts and displays from initial. After compl...

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Apply fiscal calendar to incident records

I've successfully generated Fiscal Calendar records and their related Calendars for Package for most every table, but Incident (Incident Management) doesn't seem to work, is there a different package needed than Incident Management for those?

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Question About Reschedule/Cancel Functionality in Employee Center- Schedule an Appointment

In the Employee Center- schedule an appointment, once an appointment is scheduled, there is currently no option to reschedule or cancel it (screenshot below. There is no link). This appears to be an out-of-the-box feature, so I’m unable to modify the...

Question

Resolved! How to set up Knowledge Article approval flow?

Hi all,I’m trying to set up a Knowledge workflow where:• The author submits a KB article• The system automatically routes it to the author’s manager for approval• After the manager approves it, it goes to our Knowledge Team for formatting and final a...

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Approvals
Flow Designer
KB Articles
Knowledge Management
Workflow

How to create a dashboard report for tickets being sent back to Service Desk

New to creating reports, but I'm wanting to create a report with a visualization that will show how many tickets are being returned to our service desk due to incorrect routing. For example: A service desk agent creates a ticket for a user and sends ...

Question
Performance Analytics
Reporting
Yokohama

unable to schedule the Dashboard in Platform Analytics, and the user is not receiving the email.

Hi Team,I created a Dashboard in Platform Analytics and scheduled it, but the user isn’t receiving emails. I checked the outbox and failed state, as well as the email properties. The user is active and their email is valid.

Question

Catalog item - MRVS

Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...

Question

Moving CMDB Data Certification Policies between instances.

I created 9 CMDB Data Certification Policies in a lower environment of Zurich to test the process in Data Manager, CMDB Workspace. What is the process to move/copy/export these 9 CMDB Data Certification Policies to a Production environment. XML? Up...

Question

Security and Risk Folks: Did you hear about ServiceNow's latest Acquisitions - Armis and Veza?

Here are a couple of resources to learn more: Press Releases - for the core facts: Veza Press ReleaseArmis Press Release Blogs from John Aisien, SVP Central Product Management, Security & Risk (Bio) : The Enterprise Identity Control Plane is Here (V...

Question

Knowledge Article Updates

I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...

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