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HR module : Generate document to attach to record HR Case, using a template

Hi, I want to generate a document from a template and attach it to the hr case with flow designer. I've used the oob action but it didn't work, so I've made a custom action. At least I've put the sys id of the template but also it didn't work:(functi...

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CIA attributes- where, how, what

Hello - In a situation where we have CMDB implementation partially compleed and at maturity level 2 and IRM solutions started with analysis phase- I would like to know- what is the strategy to maintain CIA attributes?I understand they are available a...

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Resolved! How to configure Sensitive Topics / Filters for Now Assist in Virtual Agent (NAVA) without HRSD

OverviewThis article outlines how to configure Sensitive Topic filtering within Now Assist for Virtual Agent (NAVA) for use cases where HRSD is not implemented. This enables governance over AI-generated responses using Now Assist / GenAI filtering ca...

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ACLs for fields that are different scope from their table

Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...

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Regarding flow Designer SubFlow

Hi Community,I recently moved a Subflow from one instance to Another instance via an Update Set. The subflow contains a Microsoft AD Spoke action to "Create Group."The Issue: While the subflow works perfectly in the Source instance, it hangs at the A...

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Resolved! Custom Agent Workspace Experience - Advanced Work Assignment (AWA)

Hi,I created new Experience via App Engine Studio so I have my own Configurable Workspace which I can further customize. Question:How to add Advanced Work Assignment (as same as it is present in OOB CSM/FSM Configurable Workspace)? When I take a loo...

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Scheduled reports sending even though active is false

Emails were sent for scheduled reports even if I deactivate the scheduled reports from the 'sysauto_report' table.Also I noticed that the same scheduled reports are active in scheduled export table. Should I deactivate them from both tables?

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Catalog not visible in PDI

Hi Everyone, I was trying to setup the SOM module on my PDI. I have installed all the necessary plugins and have also loaded the demo data. But when I create a quote I am not able to see anything in the catalog tab, although the line items are visib...

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IntegrationHub ETL and License Points

Hello all.I want to use IntegrationHub ETL to populate some servers into my CMDB. I want to confirm if this one will increase my license points.As far I understood, license points are counted based just on the Servers (and other items, but servers is...

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Data Acquisition

Ui Action button is not working in UI native

Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju

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Now Assist for ITSM: A recommended approach to implementation

Attached is a white paper I have authored which shares an approach to deploying Now Assist for ITSM. This should be useful for anyone unsure of where to begin, and identifies some key challenges to watch out for on the Now Assist for ITSM adoption jo...

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Change Management
Incident Management
Now Assist

OOB Now assist skills not available to execute using execute skill flow action

HiWhy some OOB Now assist skills not available to execute using execute skill flow action. Is there any way to utilise in execute skills action by doing some configurations?

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pa dashboard

Need to create a pa dashboard for average resolution time for incident can anyone help me in this .Thank you

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Deactivate AI Case Type Records

I’m trying to deactivate AI Case type records in the sn_grc_case_mgmt_case_type table, but I’m not seeing a Deactivate button on the form.This record comes under the AI Case Management application. Has anyone worked with this table before and knows:w...

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can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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